Name: Omnia360
Author: CHR Solutions

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Search

Enterprise

Accounting

CTRM

Financial Research

Financial Risk Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

3D Printing

API Design

Cloud Migration

Cloud Storage

Component Content Management

Configuration Management

Data Pipeline

Database DevOps

DevOps

Disk Cloning

Fraud Detection

Integration Platform as a Service (iPaaS)

Interoperability

M2M Application Development

Managed Public Cloud Infrastructure

Network Performance Monitoring

Product Implementation Services

Relational Database Management Systems

SaaS Backup

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Attribution

Marketing Automation

Referral Marketing

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales Enablement

Sales Training

Sales

Data Loss Prevention

Security

Awards Management

Construction Accounting

Construction Takeoff and Estimating

Digital Forensics

Fleet Management

Hospital Management

Insurance Agency Management

Veterinary

Vertical-Specific

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Omnia360 is an OSS/BSS software solution offered by CHR Solutions. It is designed to facilitate telecom billing, customer care, and business support system operations. The vendor claims that this software provides a flexible platform suitable for businesses of various sizes, including small enterprises to large corporations. Omnia360 is said to cater to a wide range of industries, such as telecommunications companies, electric utilities, cable companies, and city municipalities. According to the vendor, this software aims to help businesses efficiently manage their operations, enhance customer service, and drive business growth.

## Key Features

**Dynamic Product Catalog**: According to the vendor, Omnia360 offers a centralized product catalog that supports the selling and fulfillment of both traditional and next-generation products and services. This includes cloud services, unified communications, Voiceover IP products, and voice, video, and data products. The catalog is claimed to support unlimited product hierarchy, optimizing sales and reducing concept-to-cash cycle time.

**Powerful Business Analytics**: The vendor states that Omnia360 provides real-time business analytics capabilities, allowing management to monitor and analyze performance across sales, marketing, and customer service. Inline charts with drill-down intelligence are claimed to enable users to visually navigate data and identify trends for better decision-making.

**Market-Leading CRM**: According to the vendor, Omnia360 integrates with Microsoft Dynamics CRM, providing a robust customer relationship management platform. Sales and marketing professionals can leverage flexible segmentation tools, simplified campaign management, lead-to-cash visibility, and real-time sales forecasts. Customer service specialists are said to benefit from streamlined case management and improved knowledge sharing.

**Centralized Customer Management**: The vendor claims that Omnia360 provides a holistic view of customers within a single screen, offering access to billing, accounts receivable, orders, and service details. The solution is said to allow for the enforcement of business-specific rules, custom fields, and integration with third-party applications through simple customization, enhancing operational efficiency.

**Open Architecture**: According to the vendor, Omnia360 features an open architecture that seamlessly integrates with other solutions, supporting the integration of systems and applications required for operations and business processes. The open architecture is claimed to ensure scalability and flexibility to accommodate evolving business needs.

**Customer Care & Billing**: The vendor states that Omnia360 is equipped with multi-threaded billing engines and multi-cycle billing capabilities, serving as a powerful customer care and billing tool. It enables efficient management of customer accounts, billing processes, and order fulfillment, while supporting business-specific rules and custom fields.

**Operations & Facilities**: Omnia360 is claimed to support effective network inventory, network configuration, and facilities management. It allows service providers and businesses to control, monitor, analyze, and manage their networks efficiently by integrating hardware, software, system integrations, and business processes.

**Financials**: According to the vendor, Omnia360 includes comprehensive financial management capabilities, enabling efficient management of accounts receivable, accounts payable, and general ledger. The software provides tools for financial reporting, budgeting, forecasting, and revenue recognition, ensuring accurate and efficient financial processes.

**Sales & Marketing**: Omnia360 supports sales and marketing activities with tools for lead management, opportunity tracking, and campaign management, as claimed by the vendor. Sales professionals can track leads, manage opportunities, and forecast sales, while the software facilitates marketing campaigns with segmentation tools and real-time visibility into performance.

**Invoice Fulfillment**: The vendor claims that Omnia360 streamlines invoice fulfillment processes, allowing for efficient creation, delivery, and management of invoices. It supports various billing cycles and methods, ensuring accurate and timely invoicing. The software provides tools for invoice customization, delivery tracking, and dispute resolution.

The OSS/BSS business solution, Omnia360, from CHR Solutions headquartered in Houston aims to transcend traditional billing platforms with a robust solution that is fully scalable and flexible. The open platform providesa telecom billing solution that integrates with the solutions needed into one easy-to-use platform. Available as a fully-hosted cloud-based solution or onsite license subscription, Omnia360, a CRM and billing software, is designed to empower Telecommunications companies, Electric Utilities, Cable Companies, and City Municipalities with a client-centric model for service differentiation and rapid deployment of new services

Omnia360

OSS/BSS stands for Operations Support / Business Support Systems, platforms that aid telecommunications service providers in managing networks and the service order experience for customers, with functions from service provisioning, network configuration, fault management,  inventory management, and order management.

OSS/BSS (Operations Support/Business Support)

CHR Solutions

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OSS/BSS (Operations Support/Business Support) Systems

Omnia360

Overview

What is Omnia360?