Name: Omnigage
Author: Omnigage

Customer Identity and Access Management (CIAM)

Help Desk

Web and Video Conferencing

Customer Support

Feature Management

Mind Mapping

Push Notifications

Development

Business Intelligence (BI)

Calendar

Collaboration

Org Chart

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Business Rules Management

Cloud Storage

Cybersecurity Consulting

Data Center Infrastructure Management

Data Observability

Deception Technology

Desktop Management

Desktop Outsourcing

Electronic Data Interchange (EDI)

File Sync and Share

Fraud Detection

Hyper-Converged Infrastructure

Identity Management

Industrial IoT

Integration Platform as a Service (iPaaS)

Interoperability

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Remote Support

Secure Access Control

Single Sign-On

Static Code Analysis

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Content Creation

Direct Mail Automation

Email Marketing

Event Management

Graphics

IP Geolocation

Influencer Marketing

Intent Data

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Usability Testing

Video Streaming

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

eCommerce

Sales

Agriculture

Equation Editors

Healthcare Learning Management

Homeowner's Association (HOA) Management

Smart Cities

Vertical-Specific

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Omnigage is a unified communications platform offered by CIA Omnigage. According to the vendor, it aims to enhance communication efficiency and effectiveness between established businesses and their clients and prospects. The product is positioned as a comprehensive solution suitable for businesses of various sizes, including Fortune 500 companies. It is commonly used by professionals and industries such as financial institutions, healthcare organizations, legal firms, entertainment and media companies, and educational institutions.

## Key Features

**Multi-Channel Engagement**: According to the vendor, Omnigage enables two-way communication with customers through advanced computer telephony integration (CTI). It offers a self-service, cloud-based solution that can be integrated within client or CIA CRM systems.

**Smarter Communications**: The vendor claims that Omnigage provides real-time dynamic call analysis to drive more impactful customer engagement. It offers a comprehensive user 'cockpit' that aims to shorten the sales cycle. Additionally, the product leverages advanced automation capabilities using machine learning.

**Regulatory Certainty**: Omnigage is said to help businesses comply effortlessly with transparency, reporting, and auditing requirements. The vendor states that the software is designed to remain compliant with future regulatory updates through automatic updates.

**CRM Integration**: According to the vendor, Omnigage natively integrates communications with CRM and other support systems. This allows businesses to seamlessly move between multiple CRMs using a single customer experience solution.

**Omnichannel Telephony**: The vendor claims that Omnigage enables businesses to extend and amplify communication by reaching customers through various channels. It automatically transitions between channels based on customized rules-based engagements.

**Email**: According to the vendor, Omnigage allows users to create custom HTML email templates with attachments.

**SMS/MMS Blasts**: Omnigage offers the capability to send a single message to thousands of contacts and track all responses, as per the vendor.

**Content / Templates**: Omnigage provides comprehensive APIs that allow users to design and implement customized solutions, according to the vendor.

**IVR**: Omnigage offers customizable workflows in an embeddable fashion to simplify user-based automation, as claimed by the vendor.

**Integrations**: According to the vendor, Omnigage provides comprehensive REST APIs to design and build systems for customers on their preferred channels.

Front is a communication hub that helps businesses keep the human touch in every interaction.

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Omnigage

Customer Communications Management Software optimizes inbound and outbound communications to create excellent customer experiences.

Customer Communication Management

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Omnigage

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What is Omnigage?