TrustRadius Insights
Ease of Use: Several users found the Liaison platform easy to use and integrate. They appreciated its simplicity in both setup and menu …
Overview
What is OpenText Lens?
OpenText Lens (replacing the former OpenText Alloy) is a cloud application that offers visibility into the data flows between enterprise applications and connected systems, customers, suppliers and trading partners. Lens gives organizations insights needed to monitor business process health against…
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What is OpenText Lens?
OpenText Lens (replacing the former OpenText Alloy) is a cloud application that offers visibility into the data flows between enterprise applications and connected systems, customers, suppliers and trading partners. Lens gives organizations insights needed to monitor business process health against…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is OpenText Lens?
OpenText Lens (replacing the former OpenText Alloy) is a cloud application that offers visibility into the data flows between enterprise applications and connected systems, customers, suppliers and trading partners. Lens gives organizations insights needed to monitor business process health against KPIs, and quickly respond to key business events.
Features
Features
- Personalized dashboards and filters - For access to the most relevant information for specific user roles with customized dashboards and search filters.
- Search capabilities - Offers multiple search options to quickly find specific transactions from the ever-growing amount of integrated data.
- Transaction lifecycle management - Tracks detailed insights on both individual and related transactions, such as orders and order confirmations, and other data across the various stages of business processes.
- Notifications and alerting rules - Enables users to set up activity, non-activity and process exception alerts based on configurable business rules and share them with other users.
- Flexible reporting features - Automatically generates customized reports on a user-defined schedule to deliver transactional insights straight to users.
- API capabilities - Allows embedding Lens insights into other business applications to enrich the experience and give users more choices.
OpenText Lens Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Ease of Use: Several users found the Liaison platform easy to use and integrate. They appreciated its simplicity in both setup and menu navigation, which allowed them to work efficiently without any hassle.
Customer Support: Many reviewers praised the responsiveness, expertise, and professionalism of Liaison's customer service team. They were impressed with the speed at which queries were answered and issues resolved, as well as the insight provided by support personnel.
Flexibility: Numerous users liked the flexibility offered by Liaison's platform. It enabled them to comply with specific data transmission requirements of other companies while integrating with any data types. The solution also had different levels for EDI processes that provided useful functionality such as ASN notification.
Difficult beginning: Some users have found the start of using OpenText Lens to be difficult, requiring improvements each day to streamline EDI flows.
High licensing costs: Some users felt that the cost of EDI licenses in OpenText Lens is too high for an average business size and consider lowering them.
Manual documentation management: Managing the map documentation has been an ongoing project for some users due to the manual nature of WebSpan documentation using Excel files in OpenText Lens.
Based on user reviews, there are three common recommendations for Liaison. Firstly, it is highly recommended to fully understand the data integration process and the effort and staffing required for post go-live support. Users believe that Liaison simplifies this process effectively.
Secondly, users recommend getting a tutorial before using Liaison as it may initially be overwhelming. However, they acknowledge that it is worth the effort.
Lastly, many users had a very positive experience with Liaison and highly recommend it. They appreciate its ease of use and the opportunities it provides.
Overall, users suggest doing research and considering Liaison as a solution as it may offer what they are looking for. They highlight that giving Liaison a try is essential and that it could provide a solution for their needs. Additionally, users believe that Liaison is a great platform worth a serious evaluation, setting a high standard. Furthermore, they highly recommend working with Liaison, considering it to be tech-savvy and a great partner.