TrustRadius Insights for Optibus are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Great Customer Service: Users have consistently praised Optibus for its great customer service, with multiple reviewers mentioning that they received helpful support from the team.
Easy to Use: Many users appreciate how easy it is to use Optibus, as it allows them to quickly get up and running without the need for installation or IT maintenance. This user-friendly interface has been mentioned by several reviewers.
Web-based Collaboration: The fact that Optibus is web-based enables multiple users to access the software simultaneously and collaborate on projects. Some users have specifically highlighted this feature as a major advantage of using Optibus.
We are currently in the implementation and evaluation phase of Optibus within our organization. Our initial use case focuses on bus route operational planning modules and the creation of timetables and schedules, aiming to leverage Optibus solutions to improve our operations through fleet optimization and streamlined planning. So far, the tool has performed exceptionally well and shown great promise in the functions tested. However, as we are still in the system validation and transition process, we will be able to provide fully consolidated and detailed feedback once we complete this testing and finalization stage.
Optibus provides a planning and scheduling package to help plan, review, optimize, schedule, block, and run cut our conventional bus network; the solution allows us to flexibly utilize internally generated data based on agency set parameters, as well as import data from common data formats such as Excel tables. The package is also used to generate data packages for our CAD/AVL system, alongside operational tools such as duty cards and passenger schedule data for end-user publishing.
The solution we are using allows us to move away from fully spreadsheet-based schedules and runcuts which allows for data validation tailored to the industry we work in, significantly reducing human error. This has also allowed us to move away from reliance on third party data preparation, and greater control of the end product.
Pros
Optimization of run cutting provides a significant effort reduction, alongside validation that helps avoid parameter errors.
The ability to publish the output in various different formats allows us to further customize the final product in familiar formats.
Support levels are very good, and while we have only encountered one issue while using the product (which is an endorsement itself), the fix was completed in less than 24 hours.
Cons
Some more finely-tuned map generators to allow a passenger-facing map would be a nice to have.
Likelihood to Recommend
The solution has allowed us to more confidently create an end schedule product as a result of the validation tools that are included, these help with avoiding issues presented by broken formulae, missing run cutting thresholds that are occasionally missed with manual run cuts, while also allowing several data points to view the progress of the scheduling task.
The data preparation tool that exports the package for import into our CAD/AVL system has also allowed us to gain independence to create these files as and when we need to.
