Name: Optimum Feedback
Author: Flyte

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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Optimum Feedback, developed by Flyte, is a platform designed to assist businesses in efficiently managing their client's reviews, reputation, and local marketing from a centralized location. This software solution is specifically aimed at small to medium-sized businesses (SMBs) and is commonly used by marketing professionals, business owners, digital agencies, reputation managers, and local service providers. According to the vendor, Optimum Feedback offers a range of features and customizable solutions that empower businesses to enhance their online presence and engage effectively with their customers.

## Key Features

**Review Generation**: According to the vendor, Optimum Feedback facilitates the generation of more reviews and feedback from customers by sending text, email, or instant message requests, prompting them to rate their recent experience.

**Reputation Management**: Optimum Feedback provides businesses with a centralized dashboard for monitoring and responding to reviews from over 150 different review and rating platforms. The vendor claims that this feature offers real-time updates and supports direct responses for supported platforms like Google or Facebook.

**Sentiment Based Marketing**: The vendor states that Optimum Feedback enables businesses to create highly targeted marketing campaigns based on customer sentiment, resulting in personalized messaging for different customer groups and potentially increasing customer retention.

**Performance Insights**: Optimum Feedback utilizes machine learning and sentiment analysis to provide deep insights about a company's performance. According to the vendor, users can analyze customer sentiment on local competition, identify opportunities and weaknesses, and track employee performance based on customer satisfaction.

**API and Integrations**: Optimum Feedback offers a REST API that allows developers to build custom apps and integrations. The vendor claims that this API enables deep integrations with CRM systems, email marketing platforms, and advertising networks, providing users with the ability to access structured review data and create branded widgets and social tools.

**White Label Solutions**: According to the vendor, Optimum Feedback provides white-label solutions for agencies, resellers, and partners. Users can create their own branded version of the platform, manage multiple accounts efficiently through a dedicated agency dashboard, and streamline the setup process for new client accounts by creating customized account templates.

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Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.

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Online Reputation Management

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TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Online Reputation Management Software

Optimum Feedback

Overview

What is Optimum Feedback?