Name: Optymyse
Price: 182 USD
Author: SJS Solutions

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

PHP Frameworks

Development

Business Intelligence (BI)

Collaboration

Manufacturing Execution

Payment Facilitation

Quality Management

Enterprise

Accounting

Blockchain Payments

Merger and Acquisition

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Bot Mitigation

Cloud Storage

Container Security

Data Center Outsourcing (Canada)

Data Center Power

Data Replication

Endpoint Security

Firewall

Fraud Detection

Graph Database

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Mobile Data Security

Network Performance Monitoring

Network Troubleshooting

SQL Server Performance Monitoring

Scale-Out Storage

Secure Access Control

Smart Contracts

Testing Services

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Grant Management Software

IP Geolocation

Marketing Attribution

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales Dialer

Sales Training

Sales

Data-Centric Audit Protection (DCAP)

Security

Aviation

Emergency Notification

Fleet Maintenance

Hospital Management

Hotel Management

Retail Analytics

Revenue Cycle Management (RCM)

Shipping

Veterinary

Warranty Management

Vertical-Specific

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Flexible and customizable: Multiple reviewers have praised Optymyse for its high level of flexibility and customization options. Users appreciate the ability to display multi-page and video elements, as well as add their own images, allowing them to tailor the software to meet their specific business requirements.

Excellent support and training: Several users have commended the support and training provided for Optymyse, describing it as excellent. This ensures that customers receive the necessary assistance in using the software effectively. Additionally, reviewers highlight that the software is well programmed, enabling real-time data retrieval and processing for accurate and useful information display on wallboards.

Easy to use and intuitive interface: Many reviewers have highlighted the ease of use and simplicity of Optymyse's user interface. Users find it easy to learn and manage due to its intuitive design. This user-friendliness allows employees to stay up-to-date in real-time with minimal effort while enabling quick creation of visually engaging displays without technical expertise.

1. Bugs in Optymyse: Some users have encountered bugs in Optymyse, such as page order issues and duplicated pages when making changes to multi-page elements. These technical glitches can disrupt the user experience and may require additional time and effort to resolve.

2. Lack of integrated features: Users have expressed a desire for more integrated features in Optymyse, including a Twitter connector to display live feeds within the software and the ability to link customer information from social media platforms. The absence of these capabilities limits the software's functionality and hampers its usefulness for managing real-time information.

3. Time-consuming dashboard creation: Creating dashboards in Optymyse is reported to be a time-consuming process by some users. Additionally, these users feel that the visualizations produced by the software are not as neat or visually appealing as expected for a product released in 2017. This can lead to frustration and inefficiency when trying to design compelling visual displays of data within the software interface.

Optymyse has become an invaluable tool for enhancing ShoreTel CC, according to users. It has proven to be highly effective in improving team engagement and providing a visually appealing representation of KPIs and targets. This product has been actively implemented by every customer where possible, as it has the remarkable ability to turn around unhappy customers and satisfy contact center staff with its user-friendly interface and impressive display capabilities. The impact of Optymyse on key performance indicators related to sales, customer satisfaction, and handle time has been significant, resulting in improved employee satisfaction. Managers have found that this tool helps them efficiently organize their staff in the call center by easily identifying which lines are being utilized the most. Agents also feel a sense of importance and engagement with the up-to-date information provided by Optymyse. Overall, this product has been successful in solving various challenges faced by contact centers, ultimately leading to better performance and enhanced employee morale.

Basic

Small and Medium Businesses

Agency

GaggleAMP

Performance Starter Pack

Feedback and Performance Suite

Engagement and Retention Add-on

Small Improvements

Optymyse

The goal of Employee Engagement Software is to develop and nurture positive affect towards the company and the brand among the rank and file. To achieve that employee engagement software typically provides a means of recognizing and possibly rewarding employee achievement and model behavior, and also survey tools to capture sentiment.

Called pulse surveys, these surveys can be delivered rapidly and at fairly frequent intervals to capture changing morale or to amplify awareness of issues particular to employee performance. Conducting research in this fashion is far more likely to capture and provide useful information about issues affecting performance and morale than annual reviews or surveys.

Employee Engagement

SJS Solutions

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