Name: STORM powered by OTRS
Author: OTRS Group

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Changelog

Mind Mapping

Service Mesh

Text Editors

Development

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Desktop Publishing

Diagramming

Enterprise Feedback Management

Interactive Voice Response (IVR)

Smart Spaces

Enterprise

Accounting

Payment Hubs

Finance and Accounting

360 Degree Feedback Software

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Delivery Controllers (ADC)

Bot Mitigation

Cloud Storage

Data Center Power

Data Virtualization

Endpoint Security

File Sync and Share

Fraud Detection

Governance, Risk & Compliance

HTML Editors

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Network Troubleshooting

Object Storage

Routers

Smart Contracts

Storage Area Network

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Contact Center

Content Management

Email Marketing

IP Geolocation

Marketing Automation

Social Login

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Headless eCommerce

Intelligent Virtual Assistant

Sales Acceleration

Sales

Data Loss Prevention

Database Security

Security

Building Information Modeling (BIM)

Fleet Maintenance

Homeowner's Association (HOA) Management

Hotel Management

Law Practice Management

Online Fax

Public Transportation

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STORM powered by OTRS is cybersecurity incident management software that manages orchestration, automation and response of security incidents. It is a SOAR platform that can be used by security operation centers, CSIRT, PSIRTS and other security teams to keep people, processes and tools safe. The incident management software uses automated incident response processes in order to ensure that security and operations teams quickly mitigate threats.

PhishER is presented as a lightweight Security Orchestration, Automation and Response (SOAR) platform to orchestrate threat response and manage the high volume of potentially malicious email messages reported by users. And, with automatic prioritization of emails, PhishER helps InfoSec and Security Operations team cut through the inbox noise and respond to the most dangerous threats more quickly.

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STORM powered by OTRS

Security, Orchestration, Automation and Response (SOAR) tools are software that automate security workflows or provide instructions (playbooks) for repeatable security operations tasks to ensure they remain consistent with policy, and are executed with minimal error. In achieving this, they include or ingest information from SIEM, security operations analytics tools, and security forensic tools for post-incident analysis and process improvement. Their functionality overlap with Incident Response Platforms, which also provide playbooks for security operations, but with an emphasis on particular rare but damaging cases (i.e. incidents) rather than recurring operations.

Security Orchestration, Automation and Response (SOAR)

<div><p>OTRS Group is the manufacturer and the world’s largest provider of the enterprise service management suite OTRS. It offers companies industry-independent software solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solution STORM ensures efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001. </p></div><div><p> </p></div><div><p>Among its customers are Lufthansa, Porsche, BSI (Federal Office for Security in Information Technology), Helios Kliniken, Haribo, and TUI Cruises. The company consists of OTRS AG and its five subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. </p></div><div><p>For more information, see <a href="http://www.otrs.com/" target="_blank" rel="noreferrer noopener">www.otrs.com</a>. </p></div>

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Security Orchestration, Automation and Response (SOAR) Tools

STORM powered by OTRS

Overview

What is STORM powered by OTRS?