Name: Fred Glick of Amergent Hospitality on Ovation
Uploaded: 2021-02-08T21:51:05.000Z
Duration: 2 min 14 s
Description: Fred Glick of Amergent Hospitality on Ovation

Help Desk

Web and Video Conferencing

Customer Support

Automation Testing

Development

Higher Education

K-12 Online Learning

Education

Barcode

Business Intelligence (BI)

Collaboration

File Sharing

Smart Spaces

Streaming Analytics

Enterprise

Accounting

Financial Close

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Internet Service Providers (ISPs)

Cloud Cost Management

Cloud Storage

Data Preparation

Debugging

Edge Computing

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Managed Hosting

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Monitoring

Network Performance Monitoring

Packet Analyzer

Runtime Application Self-Protection

Secure Web Gateway

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

App Store Optimization (ASO)

Community

Content Experience

Content Management

Creative Collaboration

Customer Journey Mapping

Digital Asset Management

Email Marketing

Marketing Automation

Online Proofing

Public Relations (PR)

Sales and Marketing Automation

Social Media Management

Social Media Marketing

Survey & Forms Building

Video

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales Content Management

Sales

Chiropractic

Civil Engineering

ID Card

Moving Software

Nonprofit Fundraising

Oil and Gas

Tax Practice Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Textedly

WikiPro

Heymarket

TextUs

Trumpia

Emotive.io

317 Labs, Inc. d/b/a Emotive

SMS.to

SlickText

Bulk Whatsender

CSism Technologies

Textline

SurveyStance

TalkToTheManager

ChowNow

Incentivio

Lunchbox

Toast Point of Sale

Square POS

Revel Systems

PAR Punchh

OpenTable

Raydiant

Northstar Restaurant POS

Flipdish

Glyde

Patch Retention

Como

Thanx

Spendgo

Auphan POS

SpotOn Restaurant

Ordering360

Captain.ai

Bbot

### Feedback and Ratings Management
Users consistently praise Ovation's ability to enhance customer feedback and ratings management. They highlight the platform's effectiveness in soliciting reviews, resolving issues privately, and engaging with customers in real-time to address concerns before they escalate. The Winback feature is particularly lauded for providing opportunities to rectify negative experiences and turn them into positive outcomes. Additionally, users appreciate the platform's impact on increasing the quantity and quality of reviews, ultimately leading to higher ratings and improved online reputation. Despite some minor drawbacks such as the inability to reply to reviews directly through the platform, overall, users find Ovation's feedback and ratings management functionalities to be a valuable asset in maintaining a positive online presence and fostering customer satisfaction.

### Guest Experience Improvement
Users consistently highlight Ovation's guest experience improvement capabilities as a key factor in their positive reviews. The platform's real-time communication features have allowed businesses to address issues promptly and enhance the overall guest experience. Customers appreciate the opportunity to provide feedback and see their suggestions implemented, leading to increased satisfaction levels and improved operations. Ovation's ability to engage with guests while they are still on-site has resulted in a significant boost in review quantity and quality, ultimately contributing to higher ratings and increased visibility for businesses.

Ovation is a guest feedback platform designed to assist restaurants in collecting valuable feedback from their customers in real-time. This solution caters to restaurants of all sizes, from small independent establishments to large multi-unit brands. Professionals in the restaurant industry, including restaurant owners, operators, marketing managers, and customer experience managers, as well as individuals in the hospitality and food and beverage sectors, can benefit from the range of features and insights offered by Ovation.

## Key Features

**Real-time Feedback**: Ovation enables restaurants to collect feedback from guests through 2-question, SMS-based surveys, providing timely insights into customer experiences.

**Actionable Insights**: The platform analyzes customer feedback to identify trends, patterns, and areas for improvement, empowering restaurants to make informed decisions and enhance the guest experience.

**Digital Table Touch™**: Ovation's Digital Table Touch™ feature facilitates direct communication between the restaurant and the guest, allowing for instant conversation and resolution of any issues or concerns.

**SMS-based Surveys**: Ovation utilizes SMS-based surveys with just two questions, making it quick and easy for customers to provide feedback and increasing response rates.

**Guest Retention**: Ovation helps drive guest retention by providing insights into customer preferences, satisfaction levels, and areas of improvement, allowing restaurants to tailor their offerings and services to meet customer expectations.

**5-Star Reviews**: By collecting feedback and promptly addressing any issues, Ovation helps restaurants improve the overall guest experience, leading to more positive online reviews and proactive online reputation management.

**Revenue Generation**: Ovation's focus on guest feedback and satisfaction directly impacts revenue generation by enhancing the dining experience, increasing customer satisfaction, and encouraging repeat visits.

**Trusted Integrations**: Ovation seamlessly integrates with various restaurant technologies, including online ordering, POS systems, loyalty programs, table pay, reservations, and digital signage, streamlining the feedback collection process and enhancing the guest experience.

**Ease of Use**: Ovation is designed with a user-friendly and intuitive interface, making it easy for restaurant staff to collect, analyze, and respond to guest feedback efficiently.

**Customizable Surveys**: Ovation offers the flexibility to customize survey questions to meet the specific needs and goals of each restaurant, allowing for targeted feedback collection and insights tailored to the unique requirements of the business.

Ovation has become an essential tool for businesses looking to improve their online reputation and increase their presence on the web and social media sites. Users have reported outstanding customer service, with the software providing them the opportunity to resolve issues privately before they go public on another site. This proactive approach has helped businesses effectively manage their online reputation and maintain a positive image.

By integrating Ovation into their operations, users have experienced a significant boost in reviews and ratings. In just three months, ratings have become spectacular, and the number of reviews has nearly doubled. This increase in positive feedback not only enhances the business's online reputation but also helps build team morale through the recognition of their hard work.

Another valuable use case of Ovation is in streamlining the process of employee expense reporting. Users have found the software to be efficient and user-friendly, making it easier for employees to submit expenses accurately and on time. This solution solves the problem of timely expense reporting, allowing businesses to maintain better financial control while reducing administrative burdens.

The CEO's responsiveness and the company's active development of additional features have also garnered praise from users. This engagement demonstrates a commitment to continuously improving the platform based on user needs and feedback.

In summary, Ovation empowers businesses by enhancing their online presence, managing their reputation effectively, boosting team morale through positive feedback, and streamlining employee expense reporting. Through exceptional customer service and ongoing product development, Ovation continues to provide value to its users.

Basic

ActiveCampaign is presented as an AI-first marketing platform for marketers, agencies, and entrepreneurs. It uses Active Intelligence for goal-aware automation and personalized experiences across email, SMS, and WhatsApp. ActiveCampaign integrates with 950+ apps and generates insights to optimize every workflow.

Starter

Plus

ActiveCampaign

Mailchimp is an email marketing and marketing automation platform. Beyond just tracking how campaigns perform, Mailchimp takes it a step further by analyzing data from over half a billion emails to show why campaigns perform, driving informed decisions.

Free

Essentials

Standard

Premium

Intuit Mailchimp

Ovation

SMS Marketing

Ovation Up

Ovation in 1 min

Ovation (Ovation Up, Inc.) helps you take control of your online reviews while building relationships with your customers. 

We are the market's best Relationship Enablement Platform™ to help you grow your business. 

Learn more and schedule a time to chat at www.OvationUp.com

Bill Crawford of Righteous Slice on Ovation

How did Bill Crawford get 800 new reviews on google sending him to the top of the search engines? 
How did he know a guest needed napkins?
How does he offer digital hospitality? 

WITH OVATION!

Ovation is an actionable guest feedback platform to help restaurant owners easily win back unhappy guests, automatically get 5-star reviews, and drive revenue. 

Don't believe me? Chat with us today and let's see how we can help out YOUR restaurant!

CJ Ramirez of Absolute Brands (Dog Haus, etc.) on Ovation

CJ Ramirez, the head of marketing for Absolute Brands (including Dog Haus and multiple virtual concepts) talks about how Ovation has helped him offer true digital hospitality to all of his customers--no matter how they ordered.

Fred Glick of Amergent Hospitality on Ovation

Fred Glick, President of Amergent Hospitality Group (Hooters, Little Big Burger, Burgers Grilled Right, and American Burger Co), shares why he loved Ovation and how getting 20-30x more guest feedback  for his restaurants has completely changed how he was able to evolve what hospitality meant during the pandemic and what it means today.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

SMS Marketing Software

Ovation

Overview

What is Ovation?