Parcelhub Shipping Software

Parcelhub Shipping Software is a multi-carrier delivery management solution offered by Parcelhub Limited. According to the vendor, this software is designed to help shippers overcome challenges related to carrier management. It provides flexible and scalable delivery management services that seamlessly integrate with a company's technology. The software is primarily targeted at medium to small shippers in various professions and industries, such as e-commerce retailers, global brands, wholesalers, and small to medium-sized shippers.

Key Features

Proactive multi-carrier delivery management solutions: According to the vendor, Parcelhub Shipping Software offers a proactive approach to address carrier management challenges. It provides a single point of contact for flexible and scalable delivery management services that seamlessly integrate with a company's technology.

Carrier & Technology Integrations: The software offers multiple integration methods for processing orders and printing labels. According to the vendor, it allows retention of existing label production methods by integrating them with the order management system. It also offers direct integration with popular platforms like eBay, Amazon, Shopify, WooCommerce, and Magento. Additionally, a CSV integration option is available for systems without direct integration. The vendor claims that an eCommerce Shipping API is provided for managing and tracking shipments automatically.

Multi-Carrier Shipping Solutions: Parcelhub Shipping Software provides access to a wide range of carriers and delivery options from a single platform. According to the vendor, it seamlessly integrates with order management systems and sales channels, enabling efficient label production and order processing. The software benefits from discounted pricing due to Whistl Group buying power. The vendor also states that it offers complete management of delivery performance and can handle customers' delivery queries on behalf of the company.

Proactive Tracking Support: The software utilizes proactive technology to improve delivery performance in real-time, according to the vendor. It aims to enhance customer service levels and increase repeat bookings. The vendor claims that an experienced in-house delivery management team responds to tracking-related queries and provides full transparency of how tracking queries are handled through a ticketing platform. They suggest that this feature can increase the likelihood of receiving positive feedback across sales channels.

Enhanced Delivery Management: According to the vendor, Parcelhub Shipping Software acts as an extension of a company's customer service team. It aims to resolve customers' delivery queries and seamlessly integrates with customer support software. The software provides total transparency of customers' delivery experiences and offers tailored reporting to quantify the true cost of failed deliveries. The vendor suggests that by measuring the impact through improvements in customer satisfaction metrics, it helps optimize delivery management processes.