TrustRadius: an HG Insights company

What is ParcelOps?

ParcelOps is a cloud platform that runs a South African courier company end to end — one system covering the daily loop where bookings become waybills, dispatch assigns them, drivers execute, proof of delivery closes them, and billing turns them into revenue.


Operations teams get a live dispatch board, real-time GPS tracking of every vehicle, and route optimisation on actual SA roads. Drivers get a Progressive Web App on their own phones — assigned stops, navigation, barcode scans, signatures and photos, nothing to install. Owners get automated invoicing generated from completed waybills, statements, payment reconciliation, and reports on margins, driver performance and missing PODs. Customers get a white-label portal to book and track under the courier's brand.


Usage-based pricing on waybills processed — unlimited users, no per-module licences, no long-term contracts. POPIA-compliant and hosted in South Africa. A free 7-day trial provisions a branded workspace in minutes.

Categories & Use Cases

Screenshots

Screenshot of Dispatch console: assign drivers, track trip status, print trip sheets.
Screenshot of Waybill management: capture and track every waybill with live status.
Screenshot of Live fleet map: real-time GPS tracking of every driver and vehicle.
Screenshot of Driver app: any smartphone, in the browser. Navigation and proof of delivery.
Screenshot of White-label portal: clients book, track and download their own invoices.

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Screenshot of Dispatch console: assign drivers, track trip status, print trip sheets.

Product Demos

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo
Supported CountriesSouth Africa
Supported LanguagesEnglish

FAQs

What are ParcelOps's top competitors?
Onfleet and Detrack are common alternatives for ParcelOps.
Who uses ParcelOps?
The most common users of ParcelOps are from Small-Business.