Name: Parchment
Author: Parchment

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### Transcript Management
Users generally appreciate Parchment's streamlined approach to transcript management, highlighting the ease of ordering and sending transcripts digitally. However, concerns arise regarding the accuracy of delivery times and the need for improved communication between the platform and receiving institutions. While some find the system efficient and time-saving, others encounter challenges with document retrieval and customer service responsiveness. The overall consensus suggests a mix of positive and negative experiences with Parchment's transcript management functionalities.

### Digital Delivery and Accessibility
Users generally appreciate Parchment's efficient digital delivery and accessibility features. The platform's ability to provide 24/7 access to digital credentials and streamline the ordering process has been well-received by both administrators and learners. While some users have highlighted the ease of ordering transcripts and obtaining records digitally, there are also concerns raised about delivery times not aligning with advertised estimates. Despite this, the overall consensus leans towards the positive impact of Parchment's digital delivery and accessibility functionalities in enhancing document management processes.

### Document Security and Tracking
Users generally appreciate Parchment's efficient document tracking and status updates. The system's ability to provide real-time tracking for document requests and downloads has been well-received by high school students, alumni, universities, and other institutions. However, some users have expressed a desire for improved alerts to notify receiving institutions when new transcripts are available for download. Despite this minor drawback, Parchment's document security and tracking capabilities have proven valuable for digitally storing transcripts and streamlining the ordering process for students and institutions alike.

### Customer Support and Service
While some users praise Parchment's customer service representatives for being helpful and easily reachable, others express frustration over delayed responses and inaccurate delivery times. The lack of a customer service phone line and infrequent email monitoring have led to concerns about the reliability and accessibility of Parchment's customer support. Mixed opinions exist regarding the effectiveness of Parchment's customer service and support capabilities, with some users highlighting positive interactions and others emphasizing challenges in communication and responsiveness.

### Credential Verification
Users appreciate Parchment's ability to swiftly deliver academic documents for university applications. However, some reviewers have expressed concerns about the platform's requirement for complete information, which can hinder the transcript sending process for students who may not have all details readily available. This aspect has led to mixed opinions regarding the ease of completing registrations due to potential barriers related to GPA and SAT scores.

### Institutional Partnerships
Opinions on Parchment's institutional partnerships vary among users. While some praise the ease of sending transcripts to colleges and the efficiency it brings to their work, others express concerns about accountability and timely submission of transcripts. Users appreciate the convenience of accessing digital credentials and the 24/7 control it offers. However, there are calls for improvement in ensuring that receiving institutions are promptly alerted about new transcripts available for download. Despite mixed feedback, Parchment's institutional partnerships play a significant role in streamlining the transcript ordering and tracking process for many users.

Parchment is an efficient tool that has assisted many users in sending transcripts and documents quickly. A user was able to send their transcripts to another school easily, which helped them with their admissions process. Another user was also able to comply with the Illinois Board of Higher Education certification requirements by using Parchment. 

Additionally, Parchment solved the problem of delivering documents efficiently for a user who needed job licensing. Despite some issues with customer service, Parchment has been able to assist users in sending transcripts and calendar notes where needed. Furthermore, the product can ensure reliability and efficacy for businesses looking to create reliable products. Overall, Parchment has provided a streamlined process for sending important documents and has been helpful in solving various document delivery-related issues.

Efficient ordering process: Customers have found the process of ordering transcripts through Parchment to be quick and efficient, with some reviewers mentioning it as a standout feature. Many users appreciated how straightforward and user-friendly the software was, making it easy to upload and send documents quickly.

Fast delivery: Several reviewers praised Parchment for its fast delivery times when sending transcripts to schools or employers. Users noted that their orders were delivered accurately and promptly, allowing them to meet deadlines easily without any hassles.

Variety of document sending options: Some customers appreciated the various ways that Parchment offers to link and send documents, making it an easy task to upload transcripts. Reviewers mentioned that this feature made the process of ordering transcripts more streamlined and user-friendly.

Late Delivery Times: Some users have experienced delays in the delivery of their orders, with some waiting longer than expected. Multiple reviewers have mentioned this issue, leading to frustration and inconvenience.

Poor Customer Support: Several customers have reported encountering problems with Parchment's customer support team. Slow response times and unhelpful solutions are among the complaints lodged against them, making it difficult for customers to resolve issues quickly.

Confusing User Interface: The software's user interface has been described as confusing and complicated by multiple users. This is particularly challenging for those who are not proficient with computers, resulting in difficulty navigating through the platform.

Parchment, headquartered in Scottsdale, offers their digital credential management system, featuring modules providing electronic transmission of transcripts, document and credential storage management,  and related student achievement information management features.

A customizable credential software solution used to cultivate an engaging virtual experience to build better rapport on calls. For credential and profile page generated in Warmly Nametags, the Nametag Builder can be used to upload and change the  background and career details to match any branding.

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Credentialing software is used by professionals or HR personnel to digitally track and administer professional licensure, certifications, and documents that indicate the holder is legally or, in accordance with any governing policy, able to perform work. Necessary and ubiquitous in healthcare, credential management systems are also used in highly-regulated industries or in larger enterprises with strict training policies.

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