Partenero

A Customer Success Management platform focused on helping Customer Success teams identify growth opportunities, reduce churn and improve the customer experience.

Partenero's top features include:

• Customer Journey - Displays the entire customer journey at a glance in Kanban and list modes.
• Customer 360º - Displays the history of touchpoints, tasks, surveys, and action plans associated with every customer.
• Health Score - Monitors the health of customers and displays a configurable health score.
• Playbooks - Configure and standardize the execution of repetitive tasks based on customer journeys.
• Configurable Fields - - Custom fields can be added to meet the needs of current processes.
• Surveys - NPS, CSAT, and custom surveys for customers and contacts.