Patient Communications Gateway

The Patient Communications Gateway (PCG) is a patient relationship system designed to assist medical practices in managing patient communications, notifications, and interactions. According to the vendor, PCG is suitable for various sizes of private medical practices, including small practices and larger healthcare organizations. It is utilized by medical doctors, dentists, chiropractors, optometrists, and physical therapists, among other healthcare professionals and industries.

Key Features

VisitAssist: According to the vendor, PCG allows patients to conveniently request appointments and fill last-minute openings, potentially improving scheduling efficiency.

VisitRemind: The vendor claims that PCG sends customized reminders to patients through various communication channels, aiming to reduce missed appointments and improve patient engagement.

VisitReady: PCG enables patients to complete registration forms online, potentially streamlining the check-in process and reducing wait times, as per the vendor.

ClinicalPrep: The vendor states that PCG helps ensure patients are adequately prepared for their visit, potentially reducing rescheduled or incomplete appointments and improving overall visit efficiency.

ResultsNotify: According to the vendor, PCG communicates appointment results or alerts to patients, providing timely information and potentially enhancing patient satisfaction.

VisitRescue: PCG automatically tracks missed, cancelled, or follow-up appointments, alerting patients to reschedule, potentially improving appointment adherence, as claimed by the vendor.

EffectiveCare: The vendor claims that PCG automates post-visit follow-ups to address patients' concerns and ensure a high level of care, potentially enhancing patient satisfaction and loyalty.

SurveyFollowup: PCG generates and sends patient surveys to gather valuable insights, enabling practices to continuously improve their services, according to the vendor.

RecallDeliver: The vendor states that PCG sets up rules-based patient recalls based on visit and procedure history, triggering automatic recall notifications until the patient responds.

PR-Ed: According to the vendor, PCG keeps patients engaged and healthy between visits through ongoing education-related communications, promoting proactive healthcare management.