PaxFlow

PaxFlow is a tour operation management solution designed to streamline and optimize the daily operations of tour operators, activity tour operators, and day tour operators. According to the vendor, PaxFlow provides a range of features and functionalities to efficiently manage bookings, resources, departures, and staff scheduling. This versatile tool caters to professionals in the tourism industry, including boat tour operators and bus tour operators, offering them a solution to enhance their operational workflows and deliver exceptional customer experiences.

Key Features

PaxFlow – Operation Management: According to the vendor, PaxFlow syncs bookings and pax data with resources, manages departures and drives operational workflows, integrates with leading booking systems, and provides resource management and shift scheduling.

PaxPortal – Customer Self-Service Portal: The vendor states that PaxPortal offers a customer self-service portal, allowing customers to view, manage, and amend their booking details, book extras, and manage their bookings. The vendor also claims that it provides control over cut-off times for changes.

Dashboards: According to the vendor, PaxFlow offers dashboards that present useful information such as availability, departures, and shifts overview. It also offers internal organization and custom reports, fleet management and pickup planning, and includes tracking features and notifications.

CRM: The vendor claims that PaxFlow delivers high-quality customer support with less manual work. It provides insights and relevant information about bookings, enables mass communication through email templates and mass mailing, and integrates with CRM systems for enhanced customer relationship management.

Departure Management: According to the vendor, PaxFlow organizes departure groups and manages schedules. It allocates resources and assigns staff to specific departures, offers an enriched PAX manifest with all relevant information, and provides a departure diary for journaling tour progress.

Fleet Management: The vendor states that PaxFlow coordinates resources and inventory for tour operation. It manages the fleet by groups, types, and departures, assigns vehicles to tours, pickups, maintenance, and cleaning, and generates fleet utilization and occupancy reports.

Employee Scheduling: According to the vendor, PaxFlow enables staff scheduling for tours and special assignments. It automatically notifies staff of new assignments, generates work reports for payroll purposes, and provides staff accounts and work dashboards.

Enroute Operations: The vendor claims that PaxFlow offers a mobile application for staff to mark passenger arrivals. It provides views of today's assignments and pickup details, allows staff to mark customers as arrived and trigger no-show workflows, and supports ticket acceptance and payment collection.

Dashboards and Reports: According to the vendor, PaxFlow creates custom reports to track relevant metrics. It offers live tour dashboards and map views, monitors no-shows in real-time, provides an availability calendar dashboard, and enables customization and display on large monitors in the office.