Paymentus

Paymentus is an electronic billing and payment platform designed to simplify payment operations, accelerate revenue realization, and enhance the customer experience. This suite of solutions caters to businesses of varying sizes, ranging from local municipalities to Fortune 500 companies. Professionals and industries such as banking & FinTech, churches & nonprofit organizations, consumer finance, healthcare, and higher education rely on Paymentus to streamline their billing and payment processes.

Key Features

Bank-Level Security: According to the vendor, Paymentus provides a Level-1 PCI Compliant EBPP platform that meets industry standards, ensuring secure electronic payments and alleviating compliance burdens, costs, and risks for businesses.

Superior Analytics Dashboard: Paymentus offers an Agent Dashboard that provides businesses with complete visibility into every transaction, offering critical information, user analytics, and decision-making insights to assist businesses in making informed decisions.

Seamless Integrations & Deployments: Paymentus simplifies the process of switching and modernizing billing and payment solutions by leveraging its experience in legacy system migrations, enabling businesses to seamlessly integrate Paymentus into their existing infrastructure with minimal disruption.

Autopay: According to the vendor, Paymentus enables customers to easily manage future payments and set up recurring payments through the Autopay feature, providing outbound notifications and a user-friendly interface for more convenient payments.

Call Center & Secure Service®: Paymentus offers a Call Center & Secure Service® feature that allows customers to securely make payments over the phone, providing businesses with a convenient payment option while ensuring the security of sensitive customer information.

Cash Bill Pay: Paymentus enables cash-preferred and underbanked customers to pay their bills with cash at over 100,000 locations nationwide. According to the vendor, customers can convert cash with a cashier and have it digitized and uploaded to their Paymentus account, providing them with more payment options.

Chatbot: According to the vendor, Paymentus provides a Chatbot feature that automates customer support and assistance with bill payments, handling common inquiries, providing payment reminders, and guiding customers through the payment process.

Customer Communication: Paymentus offers tools for businesses to improve customer communication, including payment notifications and alerts, keeping customers informed about upcoming bills, due dates, and payment confirmations to enhance the overall customer experience.

Disbursements: Paymentus enables businesses to easily disburse funds to their customers through electronic payment methods, streamlining the process of sending refunds, rebates, or other payments and reducing administrative costs.

Ebilling & Presentment: Paymentus offers an Ebilling & Presentment feature that allows businesses to deliver electronic bills to their customers, providing a more convenient billing experience by reducing paper waste and enabling customers to conveniently access and view their bills online.