PeopleReign
What is PeopleReign?
PeopleReign is an agentic orchestration platform that automates IT and HR employee service to reduce ticket volume and cost per ticket. It owns the lifecycle of service requests for employees, live agents, and service owners. The PeopleReign virtual agent speaks 90 languages, is pre-configured to automate all common service requests, and integrates with more than 100 enterprise systems, and is designed to automate mundane work tasks.
The PeopleReign Virtual Agent:
- Takes action to allow for fully autonomous call deflection
- Automatically routes requests to the best live agent based on skills and geography
- Recommends the best next action to live agents when the virtual agent isn't sufficient
- Provides dashboard reports for managers to increase call deflection and reduce MTTR
- Installs in about 30 minutes and comes pre-integrated with popular applications like ServiceNow
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Technical Details
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FAQs
What is PeopleReign?
PeopleReign is an agentic orchestration platform that automates IT and HR employee service to reduce ticket volume and cost per ticket. It owns the lifecycle of service requests for employees, live agents, and service owners.
What are PeopleReign's top competitors?
Aisera are common alternatives for PeopleReign.