Pia
What is Pia?
Pia applies Robotic Process Automation (RPA) to recurring IT support tasks for managed service providers (MSPs). The platform combines predefined automations, ticket classification, client self-service, and custom Workflow configuration.
Key Capabilities
- Task automation: Executes account, access, onboarding, and offboarding procedures using individual automations and PiaPacks, which bundle related automation components.
- Ticket processing: Classifies and routes incoming requests. AI AutoStart initiates configured diagnostics and automated fixes, with results available to technicians.
- Conversational self-service: Pia Chat collects requests in Microsoft Teams, guides users through SmartForms, and triggers configured automations. Unresolved requests become tickets with the conversation attached.
Audience & Use Cases
- Audience: MSP support technicians, service managers, and automation developers.
- Use cases: Standardizing recurring service requests, automating client intake, and implementing client-specific operational procedures.
Technical Specifications
- Professional services automation (PSA) integrations: ConnectWise, HaloPSA, and Autotask; additional connections include Microsoft 365 and Pax8.
- Development tools: Application programming interfaces (APIs) and the Pia Source extension for Visual Studio Code support custom automation development.
- Execution governance: Configurable approvals, client-specific settings, audit trails, and sandbox testing.
Categories & Use Cases
Technical Details
| Mobile Application | No |
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FAQs
What is Pia?
Pia applies Robotic Process Automation (RPA) to recurring IT support tasks for managed service providers (MSPs). The platform combines predefined automations, ticket classification, client self-service, and custom Workflow configuration.