Name: piHAPPINESS
Price: 49.99 USD
Author: ParamInfo

Help Desk

Web and Video Conferencing

Customer Support

Automation Testing

Image Recognition

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Contract Management

Supply Chain Management

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Technical Skills Assessment

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Integration

Data Mapping

Data Privacy Management

Database Load Balancing

Database Performance Monitoring

Debugging

Edge Computing

Event Monitoring

Fraud Detection

Governance, Risk & Compliance

IT Asset Disposal

Integration Platform as a Service (iPaaS)

Internet Security

Managed Hosting

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Secret Managers

Security Analytics

Storage Management

Tape Storage

Unified Endpoint Management (UEM)

Virtual Private Cloud (VPC)

WAN Optimization

Wireless LAN

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Community

Computer-Assisted Translation

Content Management

Digital Rewards

Email Marketing

Marketing Analytics

Marketing Automation

Predictive Analytics

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

Microsegmentation

Security

Animation

Chargeback Management

Chiropractic

Construction Management

Tax Practice Management

Vertical-Specific

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piHappiness is a customer experience management platform that, according to the vendor, aims to assist businesses in enhancing customer satisfaction and loyalty. It is designed to accommodate companies of various sizes, from small startups to large enterprises. The platform is reportedly utilized by professionals and industries such as retail, travel and hospitality, healthcare, banking and finance, and government authorities.

## Key Features

**Organizational Hierarchy**: According to the vendor, piHappiness offers a feature that allows users to create and manage company hierarchies for surveys. This feature is said to assist in organizing multiple entities within a company and managing operations and permissions. It also enables the delegation of responsibility to multiple administrators with access to account data.

**Integrations**: piHappiness, as claimed by the vendor, provides the capability to integrate feedback software with popular platforms such as Google Sheets, HubSpot, Slack, Google Analytics, and Salesforce. The vendor states that this integration feature aims to automate workflows and improve data filing and record keeping.

**Multilingual Survey**: The vendor asserts that piHappiness allows users to conduct surveys in multiple languages, enhancing customer engagement and response rates by eliminating language barriers. This feature is said to provide a more personalized and inclusive survey experience for diverse audiences.

**Socialize the responses**: According to the vendor, piHappiness enables users to make feedback more visible by sharing it on social media platforms. The vendor claims that this feature can help increase brand visibility and awareness through positive customer reviews and testimonials, thereby enhancing customer engagement and loyalty.

**Demographics**: piHappiness, as stated by the vendor, offers a feature that allows users to collect demographic information from survey respondents. The vendor claims that this feature provides insights into the factors that influence customer responses based on characteristics such as age, gender, occupation, etc. It is said to assist in segmenting and analyzing survey data based on demographic diversity.

**Surveys**: According to the vendor, piHappiness provides a range of customizable survey templates for various purposes. The platform reportedly offers multi-channel distribution options such as email, SMS, website, social media, and more. It is claimed to enable real-time data collection and analysis for quick insights and decision-making.

**Analytics**: piHappiness, as claimed by the vendor, provides real-time data feed and detailed dashboards for monitoring survey responses. The platform reportedly offers customizable reports and advanced filters for in-depth analysis. It also includes features such as sentiment analysis and reputation analysis to gain insights into customer sentiments and behavior.

**Sentiment Analysis**: According to the vendor, piHappiness utilizes sentiment analysis and Natural Language Processing software to quantify emotions and calculate numeric scores. The vendor claims that this feature helps businesses understand customer sentiment and make data-driven decisions.

**Sentiment Filter**: piHappiness, as stated by the vendor, allows users to filter reports based on sentiment. The vendor asserts that this feature enables businesses to gain more insights and make informed conclusions by considering positive, negative, and neutral factors.

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piHAPPINESS

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

ParamInfo

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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piHAPPINESS

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What is piHAPPINESS?