Name: TextFree
Author: Pinger, Inc.

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

Academic Advising

Education

Board Management

Business Intelligence (BI)

Collaboration

Contract Management

Corporate Social Responsibility (CSR)

Desktop Publishing

Enhanced 911 (E911)

Environmental Health and Safety (EHS)

Manufacturing Execution

Project Portfolio Management

Enterprise

Accounting

Investor Relations

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Build Automation

Cloud Storage

Continuous Delivery

Converged Infrastructure

Data Center Cooling

Data Fabric

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Threat Intelligence

Value-Added Resellers (VARs)

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Audio Editing

Content Management

Email Marketing

Gamification

Local Marketing

Marketing Automation

Press Release Management

Product Information Management (PIM)

Screen and Video Capture

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Quote to Cash

Sales Coaching

Sales

Cloud Infrastructure Entitlement Management

Security

Apparel

Chargeback Management

Dental

Financial Services CRM

ID Card

Internet of Medical Things

Nonprofit Fundraising

Oil and Gas

Vertical-Specific

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### User Experience
The overall sentiment from the reviews indicates that users have consistently had a positive experience with TextFree's user interface and functionality. They appreciate the convenience of the online texting option and find it easy to use for sending messages and making calls. Users also value the ability to save contacts and send group messages, enhancing their overall experience with the platform. Additionally, the requirement to use the service at least once every 30 days to maintain the number is seen as a minor inconvenience by some users, but does not detract significantly from the positive user experience.

### App Functionality
User sentiment regarding TextFree's app functionality is generally positive, with many users praising its simplicity and convenience. The ability to easily call and text with a personalized number is a standout feature for users. However, some reviewers have noted concerns about the quality of voice calls and the presence of ads within the app. Despite these minor drawbacks, TextFree's app functionality seems to meet the basic communication needs of its users effectively.

### VoIP Features
Users have expressed mixed feelings about TextFree's voip features. Some users appreciate the convenience of free text messaging and the ability to create a personal phone number for added security. However, others have raised concerns about the need for credits to make calls, which can be a drawback for those with limited time. The general sentiment seems to be that while the voip features offer some benefits, there are also limitations that users have encountered.

### Messaging and Texting
Users find TextFree's messaging and texting capabilities to be a valuable feature, allowing them to communicate easily without revealing their personal phone numbers. The option to send group messages is appreciated, although some users have reported occasional issues with messages not sending reliably. Despite this drawback, many users still find TextFree's messaging and texting functionality to be a convenient and efficient way to stay connected with others.

TextFree has proven to be an invaluable tool for users facing various communication challenges. For those who cannot afford their cell phone service for the month, TextFree offers a lifeline by allowing them to continue communicating with others. Users have expressed their appreciation for this feature, as it enables them to stay connected despite financial constraints. Furthermore, individuals who are in the process of choosing a local cell phone company after moving to a new state find TextFree invaluable in making this decision. By using TextFree to message and call others, they can assess the quality and reliability of different providers before deciding on one.

Another key problem that TextFree addresses is the need for alternative numbers and privacy. Users have found great value in being able to message people using alternative numbers provided by TextFree. This helps maintain privacy and protect personal information when communicating with others. Additionally, the convenience and ease of sending text messages or making calls through TextFree have been praised by users as it simplifies communication and solves everyday problems.

However, there have been some pain points mentioned by users that detract from their overall satisfaction with TextFree. Some users have reported issues with messages not sending, which renders the app useless for their needs. Moreover, the requirement of using TextFree at least once in 30 days to avoid number cancellation has raised concerns among users who worry about losing their number due to inactivity. Lastly, although earning credits is an option, some users find the presence of ads within the app disruptive, impacting their overall experience with TextFree.

In summary, TextFree offers solutions to various communication challenges encountered by its users. It provides a means of staying connected when traditional cell phone service is not affordable while also helping individuals evaluate local cell phone companies before making a switch. The ability to use alternative numbers ensures privacy and security, while the convenience and ease of communication through text messages and calls help solve everyday problems. However, users have noted issues with message sending, the requirement for activity, and the presence of ads as areas for improvement.

Convenient Sign-In Process: Reviewers have praised TextFree for its convenient sign-in process. Many users appreciate that once they create an account, they can use the same login information across all their devices, eliminating the need to find specific numbers or contacts for TextFree. This streamlined approach has reduced stress and hassle for users.

Ease of Use and Organization: Users find TextFree to be straightforward and easy to use. They describe it as a free online texting option that allows them to save contacts and send group messages. The app's simplicity is highly appreciated by reviewers, who commend its ability to keep contacts organized.

Alternative Communication Option: Reviewers recommend using TextFree as an alternative communication option. They highlight how the app provides a text number on their Google page, making it easier to communicate without sharing personal phone numbers. This feature is particularly beneficial for students and adults alike, as it allows them to collaborate on projects or communicate without divulging personal information

Intrusive and disruptive ads: Some users have found the ads in TextFree to be intrusive and disruptive, causing a buffer when opening and closing the app, as well as while texting. This issue has been mentioned by several reviewers, impacting their overall experience with the app.

Limitation on viewing earlier messages: There is a limitation in TextFree where users are required to send a message to view earlier messages, which can be inconvenient if the previous message was sent weeks before. This inconvenience has been highlighted by multiple reviewers who desire an easier way to access older conversations.

Unreliable message sending: The reliability of TextFree's message sending feature has been questioned by some users. They have experienced instances where messages don't always send successfully, leading to frustration and concerns about effective communication.

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

True Solo

Small Business

Solo Plus

Self-Serve Customer Service Solution

TextFree

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Pinger, Inc.

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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