Overview
What is Plume Haystack?
Haystack from Plume Design is a back-end software suite for superior subscriber experience management. The solution aims to elevate personalization and performance over basic connectivity to meet the needs of ever-evolving smart homes. It provides end-to-end visibility of a provider's…
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What is Plume Haystack?
Haystack from Plume Design is a back-end software suite for superior subscriber experience management. The solution aims to elevate personalization and performance over basic connectivity to meet the needs of ever-evolving smart homes. It provides end-to-end visibility of a provider's entire…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Plume Haystack?
SIGNAL, on Haystack, is an AI-powered proactive monitoring and autonomous resolution tool that alerts to, predicts, and resolves consumer pain points inside smart homes.
Signal Features
- Network Monitoring to analyze the performance of services inside consumer homes and to identify issues that need attention before they escalate into consumer complaints.
- Proactive Alerting informs subscribers of any upcoming outages, service interruptions, and self-help troubleshooting tips instead of waiting for the customer experience to take a hit.
- Predict future call-in rates, churn, and net promoter scores by analyzing real-time network data with AI analytics
- Its resolve feature creates autonomous workflows to enable customer self-help resolution of issues, greatly reducing service calls and truck rolls
Plume Haystack Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
