POINTR

POINTR, developed by Delta Cygni Labs, is a remote collaboration solution designed to facilitate real-time communication and collaboration for field service professionals. According to the vendor, this software allows experts and technicians to connect instantly, exchange live video and audio streams, and collaborate through features like AR annotations, field notes, and session recording. The solution caters to businesses of all sizes, from small enterprises to large corporations. Field service technicians, maintenance engineers, support specialists, quality assurance professionals, and sales representatives across various industries, including manufacturing, energy, automotive, healthcare, and telecommunications, can leverage the benefits of POINTR.

Key Features

Live Video & Audio Stream: Users can instantly share live video and audio streams to visually assess and discuss remote issues, providing immediate support and guidance.

Offline Mode: POINTR offers an offline mode that allows users to access and utilize the application even without an active internet connection. This feature ensures uninterrupted collaboration in remote areas or during network outages.

AR Annotations: Users can utilize AR annotations on live video streams to mark and highlight specific areas or objects, offering clear instructions and guidance to on-site technicians.

Live & Pause Mode: POINTR supports both live video streaming and pause modes during collaboration sessions, enabling users to switch between real-time streaming and pausing the video to analyze or discuss specific details. This enhances the flexibility and efficiency of remote collaboration.

Field Notes: Users can create and save field notes during collaboration sessions, enabling them to document important information, observations, or instructions for future reference or sharing with other team members.

Session Recording: POINTR allows users to record collaboration sessions, capturing video, audio, annotations, and field notes. These recordings can be utilized for documentation, training, or auditing purposes.

Camera Selector: POINTR supports multiple camera options, enabling users to switch between different cameras on their devices. This feature empowers technicians to choose the most appropriate camera angle or perspective for sharing during collaboration sessions.

External Cameras: POINTR is compatible with external cameras, such as helmet cameras or specialized cameras used in specific industries. This compatibility allows technicians to stream video from external cameras, providing a hands-free and more focused collaboration experience.

Desktop Sharing: POINTR facilitates desktop sharing, allowing users to share their computer screens with remote collaborators. This feature proves beneficial for demonstrating software applications, troubleshooting computer-related issues, or providing visual instructions.

Text Chat: POINTR includes a text chat feature, enabling users to communicate via instant messaging during collaboration sessions. This feature ensures quick and convenient exchange of information, instructions, or clarifications without interrupting the live video stream.