Name: PortaSwitch
Author: PortaOne

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

Development

Business Intelligence (BI)

Collaboration

Enterprise Feedback Management

Interactive Voice Response (IVR)

Manufacturing Execution

Payment Facilitation

Supply Chain Management

Enterprise

Accounting

CTRM

Corporate Performance Management (CPM)

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Compliance

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Enterprise Flash Array Storage

File Sync and Share

Fraud Detection

High Availability Cluster

In-Memory Databases

Integration Platform as a Service (iPaaS)

Internet Security

Network Operating Systems

Network Performance Monitoring

Remote Monitoring and Management

SaaS Management

Software Defined Storage (SDS)

Threat Hunting

User Virtualization

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Deliverability

Email Marketing

Graphics

Headless CMS

Marketing Automation

Online Reputation Management

Retail Media Advertising

Social Media Management

Social Media Publishing

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Intrusion Detection

Security

Auto Repair

Building Information Modeling (BIM)

Construction Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Insurance Agency Management

Investment Portfolio Management

Law Practice Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Vertical-Specific

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Crowdtap

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PortaSwitch, developed by PortaOne, is a unified service management and delivery platform designed to handle voice, messaging, IoT/M2M, and data traffic within a single converged network. According to the vendor, this solution is tailored for telecommunications companies, internet service providers, mobile virtual network operators, IoT providers, and unified communications as a service providers. PortaSwitch is said to offer versatility and scalability, catering to businesses of various sizes.

## Key Features

**Unified Service Management & Delivery Platform**: PortaSwitch is claimed to serve as a comprehensive business support system (BSS) that efficiently manages communication service networks, including voice, data, SMS, IPTV, and IoT/M2M projects. It is stated to include a switch with media application for advanced features in hosted IP PBX or IP Centrex services.

**Convergent Billing and Online Charging System**: PortaSwitch combines PortaBilling and PortaSIP to provide a convergent billing and online charging system. The vendor asserts that it supports multiple services such as voice, data, SMS, IPTV, and IoT/M2M, allowing for flexible and customizable billing plans. The system is claimed to ensure fair and transparent pricing for customers.

**Flexible and Scalable Solution**: PortaSwitch is designed to scale with the needs of telcos, providing flexibility and scalability. It is stated to support legacy, on-premise solutions, enabling telcos to leverage their existing infrastructure. The platform is said to ensure excellent operational uptime across different geographical regions, guaranteeing reliability for customers.

**Comprehensive Support and Services**: According to the vendor, PortaSwitch is backed by over 20 years of experience and is deployed by over 500 telcos worldwide. PortaOne offers personalized sales and technical support, including personal (video) calls, thorough presentations, and access to technical specs and documentation. They also provide training programs, professional services, and a dedicated customer success team to ensure the success of their customers.

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

PortaOne

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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Overview

What is PortaSwitch?