Name: Press'nXPress
Author: Press'nXPress

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Enterprise Resource Planning (ERP)

Interactive Voice Response (IVR)

Enterprise

Accounting

CTRM

Revenue Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

International Payroll

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Cloud Storage

Data Governance

Data Pipeline

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integration Platform as a Service (iPaaS)

Metadata Management

Network Access Control (NAC)

Network Performance Monitoring

Relational Database Management Systems

Remote Monitoring and Management

Remote Support

Security Validation

Software Defined Storage (SDS)

Solid State Drives

Static Application Security Testing (SAST)

Threat Hunting

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

App Store Optimization (ASO)

Business Card Scanning

Consumer Ratings & Reviews

Content Management

Digital Analytics

Digital Experience Platforms (DXP)

Email Marketing

Event Registration

Marketing Automation

Online Reputation Management

Real-Time Interaction Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Business Caller ID

Professional Services Automation

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Point of Sale

eCommerce

Sales

Microsegmentation

Security

Auto Repair

Building Information Modeling (BIM)

Car Rental

Church Management

Insurance Agency Management

Vertical-Specific

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Press'nXPress is a feedback collection platform offered by Discrete Choice Inc. that aims to help businesses capture customer and employee feedback through various channels, including physical, digital, social, and voice. According to the vendor, this platform provides actionable insights to prioritize improvements and drive business success.

## Key Features

**Frictionless Feedback Terminal**: According to the vendor, this feature allows businesses to collect customer feedback effortlessly using a smiley feedback kiosk at any physical location. By asking one relevant question at a time, businesses can trigger informed interventions and capture high volumes of responses for valuable insights.

**In Application**: The vendor claims that this feature enables businesses to run targeted and contextual feedback on websites or inside web apps and other digital products. By asking specific questions on relevant web pages, businesses can identify areas for improvement and embed feedback requests in digital screens using a simple script.

**Email**: According to the vendor, this feature allows businesses to send quick emails embedded with feedback links to gather customer feedback. Businesses can customize email feedback messages with branding elements and track email metrics in real-time, including delivery, open rates, and response rates.

**SMS**: The vendor claims that this feature enables businesses to reach customers on their mobile devices through text message feedback requests. Businesses can send SMS feedback requests manually or automate them through APIs. According to the vendor, businesses can track SMS metrics in real-time, including delivery, open rates, and response rates.

**QR Code & Chip**: According to the vendor, this feature allows businesses to display feedback QR codes in relevant physical or digital locations for easy feedback collection. By complementing existing feedback channels at every touchpoint, businesses can customize QR labels, posters, and cards to reflect their brand.

**Social Media & Business Review Sites**: The vendor states that this feature enables businesses to monitor social media conversations to gain insights into customer sentiment and preferences. By responding to customer feedback in real-time and analyzing feedback from platforms like Google Business Review, Twitter, LinkedIn, and Facebook, businesses can improve customer satisfaction and loyalty.

**Voice & Call Center**: According to the vendor, this feature unlocks insights from phone conversations and tracks trends, topics, and sentiment. By analyzing voice call analytics, businesses can identify areas for improvement and capture hidden insights from customer phone conversations.

**Employee Experience**: The vendor claims that this feature allows businesses to collect anonymous and continuous feedback from employees to identify service gaps and improve quality. By increasing employee engagement, productivity, and reducing turnover rates, businesses can foster a culture of open communication and continuous improvement.

**Learn about your customer's experience**: According to the vendor, this feature seamlessly combines experience data, such as customer sentiment and emotions, with operational data to provide businesses with a comprehensive view of their contact center performance.

**Automatically analyzes calls and convert into topics and sentiment**: The vendor states that this feature automatically analyzes calls and converts them into topics and sentiment. This allows businesses to quickly identify key trends and customer sentiments.

Basic

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Press'nXPress

Overview

What is Press'nXPress?