Press'nXPress

Press'nXPress is a feedback collection platform offered by Discrete Choice Inc. that aims to help businesses capture customer and employee feedback through various channels, including physical, digital, social, and voice. According to the vendor, this platform provides actionable insights to prioritize improvements and drive business success.

Key Features

Frictionless Feedback Terminal: According to the vendor, this feature allows businesses to collect customer feedback effortlessly using a smiley feedback kiosk at any physical location. By asking one relevant question at a time, businesses can trigger informed interventions and capture high volumes of responses for valuable insights.

In Application: The vendor claims that this feature enables businesses to run targeted and contextual feedback on websites or inside web apps and other digital products. By asking specific questions on relevant web pages, businesses can identify areas for improvement and embed feedback requests in digital screens using a simple script.

Email: According to the vendor, this feature allows businesses to send quick emails embedded with feedback links to gather customer feedback. Businesses can customize email feedback messages with branding elements and track email metrics in real-time, including delivery, open rates, and response rates.

SMS: The vendor claims that this feature enables businesses to reach customers on their mobile devices through text message feedback requests. Businesses can send SMS feedback requests manually or automate them through APIs. According to the vendor, businesses can track SMS metrics in real-time, including delivery, open rates, and response rates.

QR Code & Chip: According to the vendor, this feature allows businesses to display feedback QR codes in relevant physical or digital locations for easy feedback collection. By complementing existing feedback channels at every touchpoint, businesses can customize QR labels, posters, and cards to reflect their brand.

Social Media & Business Review Sites: The vendor states that this feature enables businesses to monitor social media conversations to gain insights into customer sentiment and preferences. By responding to customer feedback in real-time and analyzing feedback from platforms like Google Business Review, Twitter, LinkedIn, and Facebook, businesses can improve customer satisfaction and loyalty.

Voice & Call Center: According to the vendor, this feature unlocks insights from phone conversations and tracks trends, topics, and sentiment. By analyzing voice call analytics, businesses can identify areas for improvement and capture hidden insights from customer phone conversations.

Employee Experience: The vendor claims that this feature allows businesses to collect anonymous and continuous feedback from employees to identify service gaps and improve quality. By increasing employee engagement, productivity, and reducing turnover rates, businesses can foster a culture of open communication and continuous improvement.

Learn about your customer's experience: According to the vendor, this feature seamlessly combines experience data, such as customer sentiment and emotions, with operational data to provide businesses with a comprehensive view of their contact center performance.

Automatically analyzes calls and convert into topics and sentiment: The vendor states that this feature automatically analyzes calls and converts them into topics and sentiment. This allows businesses to quickly identify key trends and customer sentiments.