Name: ProScheduler WFM
Price: 10 USD
Author: Loxysoft

Call Center Workforce Optimization

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

AI Development

Functional Testing

Innovation Management

No-Code Development

Development

Learning Management

Education

Business Intelligence (BI)

Collaboration

Enterprise Content Management

Enterprise Search

PDF Editors

Privacy Policy Generators

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Delivery Controllers (ADC)

Cloud Management

Cloud Storage

Converged Network Adapters (CNAs)

Data Center Cooling

Data Warehouse

Disk Cloning

Firewall

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

LAN Switches

Managed DNS

Network Operating Systems

Network Performance Monitoring

Software Composition Analysis (SCA)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Contact Management

Content Management

Customer Experience Management

Email Deliverability

Email Marketing

Employee Advocacy

Marketing Automation

Mobile Advertising

Product Intelligence

Referral Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Government Contracting

Headless eCommerce

Sales Enablement

Sales Performance Management

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Security

Apparel

Fleet Maintenance

Loan Servicing

Restaurant POS

Text Analysis

Vertical-Specific

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ProScheduler WFM has proven to be invaluable for users in effectively managing and optimizing their workforce. With its comprehensive suite of features, the software has facilitated efficient scheduling and resource management, resulting in improved productivity and cost savings for businesses. Users have found it particularly helpful in organizing schedules, compensating for missed tasks, and ensuring that each resource is utilized optimally.

The software's easy-to-use interface has fostered collaboration and communication within teams, making it seamless for managers and employees to coordinate and stay informed about work schedules, staff availability, and absences. This real-time overview of resources enables managers to make well-informed decisions regarding staffing needs and optimize resource utilization.

ProScheduler WFM has also provided solutions for quick staffing schedule needs by utilizing historic data to forecast staff requirements during peak days and holidays. Integration with phone carriers has further automated certain aspects of scheduling, making it more efficient and accurate.

Businesses with Contact Centers have greatly benefited from ProScheduler WFM as it allows for easy configuration of staffing needs while accommodating individual availability and numerous requests. Additionally, users have praised the prompt customer service response time, which offers same-day assistance.

In summary, ProScheduler WFM offers a range of use cases that help businesses streamline their workforce management processes. By providing advanced scheduling features, real-time visibility into resources, automation capabilities, and exceptional customer service, the software proves itself as a valuable tool for optimizing employee schedules.

Basic

Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

CX Cloud Digital Essentials

CX Cloud Voice Essentials

CX Cloud Elite

Industry Experience Clouds

Talkdesk

Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

Standard

Dialpad Connect

ProScheduler WFM

Call Recording

Loxysoft

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

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