Name: SonicView by Provana
Author: Provana

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

Development

Business Intelligence (BI)

Collaboration

Enterprise Feedback Management

Interactive Voice Response (IVR)

Manufacturing Execution

Payment Facilitation

Supply Chain Management

Enterprise

Accounting

CTRM

Corporate Performance Management (CPM)

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Compliance

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Enterprise Flash Array Storage

File Sync and Share

Fraud Detection

High Availability Cluster

In-Memory Databases

Integration Platform as a Service (iPaaS)

Internet Security

Network Operating Systems

Network Performance Monitoring

Remote Monitoring and Management

SaaS Management

Software Defined Storage (SDS)

Threat Hunting

User Virtualization

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Deliverability

Email Marketing

Graphics

Headless CMS

Marketing Automation

Online Reputation Management

Retail Media Advertising

Social Media Management

Social Media Publishing

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Intrusion Detection

Security

Auto Repair

Building Information Modeling (BIM)

Construction Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Insurance Agency Management

Investment Portfolio Management

Law Practice Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

CallRail

MiVoice Office Application Suite (Mitel Application Suite)

Mitel Networks Corporation

Apollo.io

Allego Revenue Enablement Platform

Allego

Chorus by ZoomInfo

ZoomInfo

Zoom Revenue Accelerator

Zoom

Callnote

Kanda Software

Replay Call Recording

Trisys

RingByName

InPhonex

Verba Recording System

Verba Technologies

ASC Neo Cloud

ASC Technologies

BlendRECORD

iNNSYT

CARIN

TC&C

CYF Quality

CYF Technology

Call Saver Pro

DynaMetric

SonicView is a scalable call recording platform for contact centers, by Provana.

CallRail offers phone call tracking, recording and analytics.

Call Tracking

Call Tracking + Conversation Intelligence®

Call Tracking + Form Tracking

Call Tracking Complete

Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

CX Cloud Digital Essentials

CX Cloud Voice Essentials

CX Cloud Elite

Industry Experience Clouds

Talkdesk

SonicView by Provana

Call Recording

<table><tbody><tr><td><b><i>Provana</i></b>
  offers cutting-edge technology platforms and a large global workforce with
  depth and breadth of experience across the collection life cycle. Provana
  delivers products like <u>compliance management system, collection resolution
  apps, speech analytics platform, business analytics dashboards and a reliable
  workforce specifically trained for your needs.</u> <br>Our call center speech analytics <i><u>(ICAP - Integrated Call Analytics
  Platform)</u></i> offers AI-powered call monitoring that’s significantly more affordable
  than the competition. Partnering with CallMiner, we’ve built a speech
  analytics platform that automatically monitors and objectively scores every
  call, providing deep insight into which calls to focus on and drastically
  reducing the need for internal monitoring.<br>
    ICAPs innovative features help transform your call center by increasing
  productivity and decreasing costs, providing affordable cutting-edge
  technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP®
  can help improve productivity, performance and profitability by:<br><ul><li>
    Gathering larger data sets, allowing you to identify trends faster</li><li>
    Improving call quality and customer relationships</li><li>
    Increasing call volume per agent by 20%</li><li>
    Identifying winning methods that can be turned into best practices</li><li>
    Eliminating the time spent manually monitoring calls and providing
  feedback</li><li>
    Reducing customer complaints by 50%</li></ul></td></tr></tbody></table>

Provana

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Call Recording Software

SonicView by Provana

Overview

What is SonicView by Provana?