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Provana Speech Analytics

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What is Provana Speech Analytics?

Provana's call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring. Partnering with CallMiner, Provana has built a speech analytics platform that automatically monitors and objectively scores every call, to provide insight into which calls to focus on and reducing the need for internal monitoring.


Beyond the automation it brings to call center monitoring, ICAP® aims to help improve productivity, performance and profitability by:
  • Gathering larger data sets, allowing users to identify trends faster
  • Improving call quality and customer relationships
  • Increasing call volume per agent by 20%
  • Identifying winning methods that can be turned into best practices
  • Eliminating the time spent manually monitoring calls and providing feedback
  • Reducing customer complaints by 50%

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Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

FAQs

What is Provana Speech Analytics?
Provana in Naperville offers a suite of products to creditors and collection agencies to ensure smooth business processes and regulatory compliance via automation, with advanced analytics for tracking operational success.
What are Provana Speech Analytics's top competitors?
Observe.ai are common alternatives for Provana Speech Analytics.