Name: Proximus chatbot
Author: Proximus

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The Proximus Chatbot is a solution designed to enhance support and communication for businesses. According to the vendor, this product automates written and spoken interactions through chatbots and voicebots, aiming to improve customer service and efficiency. The Proximus Chatbot is targeted at small, medium, and large companies in various professions and industries, including customer service, IT support, appointment management, personnel policy, and client service.

## Key Features

**Automated written and spoken interactions**: According to the vendor, the Proximus Chatbot allows businesses to automate frequently asked questions through chatbots and voicebots. It provides the capability for customers to submit written questions via a chat on the company's website or social network application, and spoken questions can be received through phone calls or voice-activated devices. The applications are available in the Cloud.

**Digitalize your communication**: The Proximus Chatbot offers four tools for customer and employee interactions. According to the vendor, it helps automate answers to frequently asked questions, allowing companies to be present on their customers' preferred communication channels. The vendor claims that the Proximus Chatbot provides 24/7 availability for customers and enables employees to offer personalized support.

**Chatbot**: The Proximus Chatbot simulates human conversation by responding to written or spoken questions with programmed messages. According to the vendor, the chatbot engages in natural and local language conversations and continuously improves its responses through interactions with visitors. The vendor also states that the Proximus Chatbot provides a central platform for managing written messages from applications or websites.

**Is your chatbot short of answer?**: In situations where the chatbot may not be able to handle complex questions, the vendor suggests that human intervention may be necessary to avoid leaving visitors without an answer. The Proximus Chatbot can be combined with the #Interact solution, according to the vendor, to seamlessly transfer the conversation to a physical employee and ensure continuity in customer support.

**Improve client service**: The Proximus Chatbot acts as an assistant for client service staff, automating basic questions and reducing contact center queues. According to the vendor, it directs customers to the most relevant contact person for more complex tasks, allowing employees to focus on analyzing customer needs and generating quality leads.

Front is a communication hub that helps businesses keep the human touch in every interaction.

Starter

Growth

Scale

Premier

Front

Self-Serve Customer Service Solution

Sprinklr Service

Proximus chatbot

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

Proximus

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Proximus chatbot

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What is Proximus chatbot?