Name: PROXY Pro
Price: 50 USD
Author: PROXY Networks

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Embedded Business Intelligence (BI)

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Observability

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Print

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Relational Database Management Systems

Remote Support

Security Awareness Training

Solid State Drives

Static Application Security Testing (SAST)

Traffic Switching

Virtual Private Network (VPN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Management

Email Marketing

Marketing Automation

Marketing Resource Management

Presentation

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Forestry

HIPAA Compliance

Home Health Care

Insurance Agency Management

Vertical-Specific

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Help Lightning

The Remote Support Software offered by Proxy Networks is positioned as a comprehensive solution designed to provide remote support and remote access capabilities for helpdesks, corporate IT departments, and managed service providers (MSPs). According to the vendor, this software includes an enterprise-class connection broker and identity & access manager, which enable secure and authorized remote access connections between users and endpoints. The product is intended for use by IT professionals, helpdesk technicians, system administrators, managed service providers (MSPs), and contact center solution providers.

## Key Features

**Enterprise-Class Connection Broker**: According to the vendor, this software opens, manages, and closes secure, authorized, and encrypted remote access connections between users and endpoints. It is said to provide a centralized connection management solution for remote support and remote access activities.

**Identity & Access Manager**: The Remote Support Software is claimed to handle authentication via Active Directory and other factors, offering role-based authorization through fine-grained access controls.

**Endpoint Agents**: The software provides safe, secure, and small agents that can be pre-installed or installed on-demand. These agents are available for various operating systems, including Windows, MacOS, Android, iOS, and ChromeOS.

**Administration Portal**: The product is said to provide a centralized management, configuration, and logging solution for all remote access activities. According to the vendor, it allows screen recording to be turned on for all remote access sessions.

**Remote Desktop**: The software is claimed to enable pixel-perfect screen capture for a seamless remote desktop experience.

**Remote Control**: According to the vendor, the product provides reliable and responsive remote control capabilities, giving full input control over the remote endpoint.

**File Transfer**: The software allows drag-and-drop transfer of files or groups of files between the local and remote devices.

**Remote Printing**: The product supports redirection of print jobs from the endpoint device printers to local printers.

**Screen Recording**: According to the vendor, this software allows screen recording of any endpoint device for auditing and analysis purposes.

**Remote Management**: The product provides tools for monitoring the status and health of endpoint devices and allows users to make changes using scripts.

Basic

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.

Self-Hosted

Pay-Per-Use

Standard

Enterprise (Managed Private Cloud)

Premium

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Business

Corporate

Remote Access

PROXY Pro

PROXY Networks

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote support products help technicians and other experts assist end-users by connecting directly to the end-user device.

Camera sharing

The remote user and end user can share a live camera feed from their device during a session.

Session transfer

The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.

Remote Administration

Remote administration software is used to control a computer from a remote location.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Instant message

Ability for administrator to communicate via instant message with remote user.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Session record

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Third-party software integrations

Integration functionality with third-party or in-house systems.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

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PROXY Pro

Overview

What is PROXY Pro?