Name: Pubble
Price: 55.86 USD
Author: Pubble

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

Service Mesh

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enhanced 911 (E911)

Interactive Voice Response (IVR)

Risk Management

VoIP

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Masking

Email Verification

File Sync and Share

Fraud Detection

HTML Editors

IT Asset Management

Integration Platform as a Service (iPaaS)

License Management

Log Management

Machine Learning

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Remote Support

Secret Managers

Software Distribution

Tape Storage

Threat Hunting

Threat Intelligence

Vector Databases

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Content Management

Email Marketing

Graphics

IP Geolocation

Marketing Automation

Social Login

Social Media Management

Survey & Forms Building

Swag Management

URL Shorteners

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Video Surveillance

Security

Auto Repair

Building Information Modeling (BIM)

Emergency Notification

HIPAA Compliance

Laboratory Information Management

Legal Billing

Vertical-Specific

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Pubble is a messaging platform that aims to simplify and improve how businesses interact with their customers. According to the vendor, Pubble offers real-time messaging and customer support features that can enhance communication and customer satisfaction. This versatile platform is said to be suitable for businesses of all sizes, including small startups and large enterprises. It is utilized by various professions and industries, such as customer support representatives, sales and marketing teams, e-commerce companies, software development companies, and retailers.

## Key Features

**Realtime Customer Messaging**: According to the vendor, Pubble enables businesses to engage in live chat with their customers, providing immediate responses and potentially enhancing customer satisfaction.

**Team Messaging**: Pubble is said to streamline communication by allowing businesses to assign questions to the appropriate team members and collaborate effectively.

**Analytics**: The vendor claims that Pubble's simple dashboard provides valuable insights into customer interactions, response times, and other important metrics, which can assist businesses in making data-driven decisions.

**Pubblebot**: According to the vendor, Pubblebot automates repetitive tasks and answers frequently asked questions, potentially saving time for support agents and enhancing the customer support experience.

**Persistent**: Pubble is said to synchronize conversations across devices, allowing users to switch seamlessly without losing any conversation history.

**Native Apps**: Pubble reportedly offers mobile apps for iOS and Android, desktop clients for Mac and Windows, and a web app for access from any browser.

**Search**: According to the vendor, Pubble's search functionality allows users to quickly find specific conversations, files, or team members, potentially ensuring timely responses and efficient information retrieval.

**Presence**: Pubble's presence indicators, as claimed by the vendor, show real-time status updates of team members and customers, facilitating effective communication and collaboration.

**Channels**: The vendor states that Pubble's channels structure and categorize conversations, enabling better organization and easy retrieval of information.

**Files & Media**: Pubble allows easy sharing of files and media, such as documents, images, and videos, within conversations, potentially enhancing communication and collaboration.

Basic

Help.com Chat

Help.com

Live2Support is a live chat software for online customer service

Live2Support

Pubble

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Pubble

Overview

What is Pubble?