Pulse Commerce

Pulse Commerce is a versatile order and inventory platform, ecommerce solution, and point of sale system that aims to streamline operations and enhance customer experiences. It caters to businesses of all sizes, ranging from small enterprises to large corporations. According to the vendor, Pulse Commerce is utilized by retailers, brand manufacturers, distributors, ecommerce businesses, and brick-and-mortar stores across various industries to optimize their order management, inventory control, and customer service processes.

Key Features

Order and Inventory Platform: Pulse Commerce aims to offer faster order capture, turn around, and approval, along with optimized fulfillment choice and flexibility. According to the vendor, it helps ensure accurate orders in multi-channel environments and improves complex SKU management. It also allows users to gain visibility into the complete customer and order history and measure and benchmark growth in process and orders.

Distributed Order Management: Pulse Commerce simplifies order management through features such as intelligent order routing, workflow management, exceptions, and notifications. The vendor claims that it also handles payments, fraud, and tax management, as well as pre-sale and back orders. Additionally, it supports recurring orders and subscriptions.

Enterprise Inventory: Pulse Commerce enables multi-location inventory allocation and tracking, in-transit and committed inventory management, and purchasing and receiving functionality. According to the vendor, it also provides the ability to promise (ATP) inventory to customers.

Fulfillment Optimization: The platform offers pick-and-pack capabilities, advanced carrier integration, order splitting and partial shipments, ship-from-store options, store pickup, drop-ship vendor management, and integration with distribution centers and third-party logistics (3PL) providers.

Customer Service and Loyalty: Pulse Commerce provides a 360-degree view of the customer, allowing for order capture, modification, and cancellation. It facilitates order details and status lookup, as well as the processing of returns, refunds/credits, and exchanges. The vendor also claims that the system supports order escalations and reward points for customer loyalty.

Product Information Manager (PIM): With Pulse Commerce's PIM, users can manage product catalog taxonomy, ensure data quality and attribute management, synchronize data across channels, and handle pricing and promotions effectively.

Enterprise Strength: According to the vendor, Pulse Commerce offers enterprise-level capabilities, including 99.99% uptime, scalability, high performance, security, and compliance. It is positioned as a proven and reliable solution for businesses of all sizes.

Enterprise Ecommerce Solution: This feature provides branded B2C and B2B ecommerce storefronts that are mobile-optimized. It supports multi-brand, multi-site, and multi-language functionality, advanced promotions and personalization, sophisticated search and filtering tools, built-in intelligent SEO, social media integration, and seamless payment, shipping, and tax support and integration. The vendor also claims that it ensures enterprise-level security and PCI compliance.

Point-of-Sale System: Pulse Commerce's point-of-sale system aims to offer a single view of the customer and inventory across all sales channels, both online and offline. It enables running popup storefronts off mobile devices, empowering store managers with price match and shipping overrides. According to the vendor, it also facilitates cross-channel purchases and exchanges, as well as the ability to save the sale by buying in-store and shipping to home or picking up elsewhere. Additionally, it allows store associates to co-browse the website with customers and provide smart recommendations.