Name: QUALCO 360
Author: QUALCO S.A.

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Help Authoring

Push Notifications

Development

Audit

Business Intelligence (BI)

Collaboration

IP PBX

Org Chart

Procurement

Enterprise

Accounting

Spend Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

C/C++ Integrated Development Environments

Cloud Storage

Code Review

Data Center Power

Data Quality

Density-Optimized Servers

Disk Based Backup

Fraud Detection

Hadoop-Related

IT Infrastructure Monitoring

Identity Management

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Managed Print

Network Performance Monitoring

Object Storage

Relational Databases

Smart Contracts

Virtual Private Network (VPN)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Click Fraud

Content Management

Contest Management

Direct Mail Automation

Email Marketing

IP Geolocation

Intent Data

Local Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Customer Relationship Management (CRM)

Trade Promotion Management

Sales

Antivirus

Security

Estate Planning

Lease Management

Mobility as a Service

Nonprofit Fundraising

Public Transportation

Scholarship Management

Smart Cities

Telemedicine

Vertical-Specific

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QUALCO 360 is a NPE Management solution offered by QUALCO Group. According to the vendor, it aims to provide extensive insights and streamline operations for businesses in various industries, including banking, NPL servicing, retail credit, utilities, and consumer, SME, and corporate sectors. The platform offers features such as seamless digital integration, increased agent productivity, data-driven decision-making, business-driven strategy design, smooth implementation, enhanced control and compliance, and a digital-first approach to NPE case management.

## Key Features

**Seamless Digital Integration**: According to the vendor, QUALCO 360 is fully integrated with real-time APIs, enabling access to the latest communication methods. It offers customizable digital channels for customers to interact and self-serve through their preferred channels, potentially enhancing user engagement.

**Increased Agent Productivity**: QUALCO 360 leverages sophisticated workflow and process design functionality to optimize customer journeys and monitor performance, as claimed by the vendor. The streamlined web UI presents agents with the right data at the right time, potentially reducing call center effort and improving overall agent productivity.

**Data Usage**: According to the vendor, QUALCO 360 allows users to connect to different data streams for scoring and modeling, potentially enabling segmentation and identification of key customer traits. Pre-built modeling techniques and predictive capabilities are available to provide insights for effective decision-making.

**Business Driven Strategy Design**: QUALCO 360 offers a configuration tool and graphical interface, according to the vendor, to streamline processes and identify trends. Users can potentially create and develop effective strategies, optimizing operations and facilitating better decision-making.

**Smooth Implementation**: The vendor claims that QUALCO 360 minimizes business effort and cost through rapid delivery with pre-configured functions and MVP options. It aims to ensure minimal impact on business as usual during implementation, potentially allowing for early benefits and ROI.

**Control Framework**: According to the vendor, QUALCO 360 provides robust reporting and documentation tools to enable compliance, mitigate risks, and facilitate audits and process excellence. The control framework aims to enhance control and provide a structured approach to managing operations.

**Digital-First Approach**: QUALCO 360, as claimed by the vendor, delivers a forward-looking, digital-first approach to NPE case management. It focuses on delivering a seamless customer and user journey, offering self-service channels for potentially improved engagement.

QUALCO 360, from QUALCO headquartered in Athens, is presented as an insight-driven non-performing
non-performing loans (NPLs) and non-performing exposure (NPE) management software solution, an expanding suite of pre-built systems that enables users to make timely, data-driven, accurate decisions to maximise ROI.

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What is QUALCO 360?