QUALCO 360

QUALCO 360 is a NPE Management solution offered by QUALCO Group. According to the vendor, it aims to provide extensive insights and streamline operations for businesses in various industries, including banking, NPL servicing, retail credit, utilities, and consumer, SME, and corporate sectors. The platform offers features such as seamless digital integration, increased agent productivity, data-driven decision-making, business-driven strategy design, smooth implementation, enhanced control and compliance, and a digital-first approach to NPE case management.

Key Features

Seamless Digital Integration: According to the vendor, QUALCO 360 is fully integrated with real-time APIs, enabling access to the latest communication methods. It offers customizable digital channels for customers to interact and self-serve through their preferred channels, potentially enhancing user engagement.

Increased Agent Productivity: QUALCO 360 leverages sophisticated workflow and process design functionality to optimize customer journeys and monitor performance, as claimed by the vendor. The streamlined web UI presents agents with the right data at the right time, potentially reducing call center effort and improving overall agent productivity.

Data Usage: According to the vendor, QUALCO 360 allows users to connect to different data streams for scoring and modeling, potentially enabling segmentation and identification of key customer traits. Pre-built modeling techniques and predictive capabilities are available to provide insights for effective decision-making.

Business Driven Strategy Design: QUALCO 360 offers a configuration tool and graphical interface, according to the vendor, to streamline processes and identify trends. Users can potentially create and develop effective strategies, optimizing operations and facilitating better decision-making.

Smooth Implementation: The vendor claims that QUALCO 360 minimizes business effort and cost through rapid delivery with pre-configured functions and MVP options. It aims to ensure minimal impact on business as usual during implementation, potentially allowing for early benefits and ROI.

Control Framework: According to the vendor, QUALCO 360 provides robust reporting and documentation tools to enable compliance, mitigate risks, and facilitate audits and process excellence. The control framework aims to enhance control and provide a structured approach to managing operations.

Digital-First Approach: QUALCO 360, as claimed by the vendor, delivers a forward-looking, digital-first approach to NPE case management. It focuses on delivering a seamless customer and user journey, offering self-service channels for potentially improved engagement.