Name: Questback
Author: QuestBack

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### Reporting and Analytics
User feedback on Questback's reporting and analytics capabilities appears to be generally positive, with users highlighting the ease of sharing live results and the ability to create individualized reports for different survey subsections. However, some users have mentioned challenges with designing specific reports, particularly in relation to comparisons and filters. Despite these difficulties, users appreciate the accuracy and value of the reports once they become familiar with the system. Additionally, the platform's features such as the ability to track completion, share live reporting links, and modify reports to suit clients' needs have been commended for enhancing the overall reporting and analytics experience.

### Feedback Collection and Evaluation
Users unanimously praise Questback's feedback collection and evaluation capabilities. They appreciate the ease of gathering feedback from various stakeholders, including customers, students, staff, and patients. The platform's ability to facilitate quick online feedback collection for improvement suggestions and research purposes has been particularly valuable. Employees also find it beneficial for providing critical feedback and suggestions to management, fostering a culture of continuous improvement within organizations. Questback's feedback collection and evaluation features seem to be a strong asset for enhancing communication and decision-making processes across different user groups.

### Survey Design and Building
Users appreciate the customization options and user-friendly interface that Questback offers for survey design and building. The ability to create complex surveys with branching logic and the convenience of tracking completion make it a valuable tool for conducting surveys efficiently. While some users mention limitations such as the inability to change questions once a survey is published, overall, Questback seems to provide a solid platform for designing and building surveys to gather valuable insights.

### Customization and Integration
While some users appreciate Questback's integration options and find them successful, others express frustration with the platform's customization capabilities. The tool's comprehensive coverage of various survey types is praised, yet the cryptic interface and difficulty in customizing email templates are noted as significant drawbacks. Despite the mixed opinions, the tool's ability to integrate with different systems and provide reliable reporting and alarms is acknowledged. Users seem to have a divided perspective on Questback's customization and integration functionalities, with room for improvement in enhancing user experience and ease of customization.

Based on user reviews, there are three common recommendations for the software.

1. Consider using a simpler and easier-to-use software for surveys. Some users have suggested that the software may not be the best choice for conducting surveys due to its complexity. They recommend exploring other options that offer a more user-friendly experience.

2. Look elsewhere for a customer-friendly survey company. Several users have expressed dissatisfaction with the level of customer-friendliness provided by the software. They suggest considering other survey companies that prioritize customer satisfaction and provide a better overall experience.

3. Be prepared for trial and error in the reporting functions. Users have advised being prepared for some trial and error when using the reporting functions of the software. They recommend allocating sufficient time and effort to understand and navigate these features effectively.

Despite these recommendations, some users have found value in the software's onboarding and support, which they believe contribute to an excellent administrative experience. Additionally, one user suggested using Survey Monkey as a more current alternative to consider.

Highly Customizable Interface: Users have praised Questback for its highly customizable interface, allowing them to easily create surveys and manipulate raw data. Several reviewers have mentioned that this feature has been invaluable in tailoring their surveys to specific needs.

Easy-to-Use and Efficient: Many users have highlighted the ease of use of Questback, stating that it is accessible for both small projects and larger processes. They appreciate how quickly they can build surveys, invitations, and other projects, making the overall experience smooth and efficient.

Responsive Customer Support: Reviewers have consistently mentioned the quick and helpful assistance provided by the Questback support team whenever they needed answers or guidance. The promptness of the support team's response as well as their willingness to promptly address concerns or questions has left a positive impression on users.

Confusing and Non-Intuitive Interface: Several users have found the interface of Questback to be confusing, describing it as cryptic and not intuitive. They have mentioned that the user manuals provided are considered useless in solving simple questions, making it difficult for them to navigate and use the software effectively.

Difficulty in Finding Desired Options: Users have experienced challenges with finding the options they need among numerous difficult-to-understand ones. This has led to a time-consuming and complicated experience while working with Questback. Some users have also reported that certain functionalities, like sending emails, are hard to grasp without clear explanations from the software.

Lack of Extensive Documentation and Support: Users have expressed their dissatisfaction with the level of support provided by Questback when trying to resolve issues or get the software to work as desired. They describe the support as unhelpful and lacking. Additionally, some users have mentioned a lack of extensive documentation around integration services, which can make it challenging for them to utilize this aspect of the software effectively.

Questback has been relied upon by users for many years due to its consistent reliability and lack of crashes or failures. Its versatility and ease of use make it a valuable tool for a variety of purposes. Users have utilized Questback for conducting small internal surveys, customer surveys on purchase intention and satisfaction, and invitations to events.

Many organizations have found Questback useful in gathering feedback from patients, staff, and customers promptly, allowing for online improvements. It has been instrumental in facilitating staff surveys, questionnaires, research, competition nominations, and various other internal and external surveys throughout the year.

For the higher education sector, Questback has provided surveys as a service and received positive evaluations that can be followed up on. Its effectiveness in appraising customer feedback on courses has enabled continuous improvement in course delivery.

The software also plays a role in creating a better working environment by facilitating employee suggestions and feedback to management. Users appreciate the ability to customize the email sent for surveys, enhancing the overall satisfaction of respondents.

Questback also simplifies the process of pulling survey data and allows for quick manipulation of data points. This feature is invaluable for solving business problems related to fieldwork monitoring, sample management, customer retention, and viewing comments about the company.

Overall, Questback has proven to be an effective tool for fast and simple research, providing an easy setup for new projects and generating satisfactory reports. Users have gained valuable insights into customer and employee expectations, leading to targeted improvements and organizational growth.

However, some users have mentioned that integration over API has not met their expectations. While integration options are available, users have found them less successful than anticipated.

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eSurveysPro.com

Questback

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

QuestBack

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.