Name: Quickdialog
Author: Quickdialog

Communications Outsourcing

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Java Technologies

Software Repositories

Development

Business Intelligence (BI)

Collaboration

Contract Management

Electronic Signature

Interactive Voice Response (IVR)

Supply Chain Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Data Center Infrastructure Management

Data Center Outsourcing (USA)

Data Mapping

Data Observability

Data Privacy Management

Fraud Detection

Governance, Risk & Compliance

Hyper-Converged Infrastructure

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Log Management

Network Performance Monitoring

Operating Systems

Packet Analyzer

Single Sign-On

Smart Contracts

Software Defined Storage (SDS)

Software Distribution

Solid State Drives

Tape Storage

Unified Endpoint Management (UEM)

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Content Creation

Digital Signage

Email Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Animation

Building Information Modeling (BIM)

Equipment Rental

Insurance Suites

Investment Portfolio Management

Legal Billing

Public Sector Software

Tax Practice Management

Vertical-Specific

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Quickdialog is an AI-powered business messaging platform that, according to the vendor, enables brands to deliver support, marketing, and commerce customer experiences across messaging channels. The platform combines smart AI automation and human interaction to manage customer support, commerce, and marketing in one conversation. It supports popular messaging apps like Live Chat, WhatsApp, Facebook Messenger, and more.

## Key Features

According to the vendor, Quickdialog provides an intelligent shared inbox that automates conversation assignment, tagging, and categorization. The shared inbox allows teams to collaborate, assign conversations, and share insights effortlessly. Automated conversation assignment is based on topic, tag, or theme, ensuring efficient handling of customer inquiries. The platform integrates with various channels, including Messenger, WhatsApp, Twitter, Web Chat, Email, and more.

Quickdialog enables the deployment of AI-powered virtual agents across multiple messaging channels, as claimed by the vendor. These virtual agents can understand customer intent, provide relevant answers, and perform actions like returning items or providing delivery tracking links. The platform offers natural language processing and machine learning algorithms to enhance the virtual agents' capabilities.

According to the vendor, Quickdialog's WhatsApp Campaign Manager allows businesses to create personalized promotions, exclusive offers, and recommendations via WhatsApp. Marketers can segment their audience based on demographics, interests, and behaviors for targeted messaging. This feature helps businesses establish a direct line of communication with customers, fostering loyalty and driving business performance.

The shared inbox provided by Quickdialog consolidates all customer messages into one view, simplifying workflow and enhancing team collaboration, according to the vendor. Intelligent tagging optimizes conversations, unlocks insights, and improves efficiency. Conversation analytics provide actionable insights to optimize performance and drive business growth.

According to the vendor, Quickdialog's AI-powered virtual agents provide instant assistance, personalized recommendations, and prompt resolutions to customer queries. These virtual agents analyze customer preferences, purchase history, and browsing behavior to offer tailored suggestions and drive conversions. They seamlessly integrate across messaging channels, delivering consistent and personalized support.

Quickdialog enables businesses to deliver immediate customer service through AI-powered web chat, as claimed by the vendor. The AI-powered web chat provides real-time, intelligent conversations that aim to drive customer satisfaction and loyalty. It offers always-on assistance, reducing response time and saving costs. The platform scales effortlessly as businesses grow, automating routine tasks and maintaining high levels of customer satisfaction.

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Mobile

Premium

Advanced

Vonage Business Communications

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Essentials (up to 20 users)

Standard

Ultimate

RingEX

Quickdialog

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

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Quickdialog

Overview

What is Quickdialog?