Name: Radcom
Author: Radcom

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

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Radcom Technologies offers a range of communication solutions designed to meet the diverse needs of businesses across various industries. Their cloud-based telephone solutions, premise-based VoIP telephone solutions, converged IP and digital phone systems, and data cabling services are aimed at businesses of all sizes, from small and medium-sized enterprises (SMEs) to large corporations. According to the vendor, professionals and industries such as law firms, accounting firms, consulting firms, healthcare facilities, educational institutions, financial services providers, and retail businesses can benefit from Radcom Technologies' communication solutions.

## Key Features

**Cloud Based Telephone Solution**: According to the vendor, Radcom Technologies' cloud-based telephone solution provides businesses with a reliable and scalable communication system. This solution allows employees to make and receive calls from anywhere with an internet connection, offering flexibility and mobility. It includes features such as voicemail, call forwarding, call recording, auto-attendant, and integration with other business applications.

**Premise based VoIP Telephone Solutions**: Radcom Technologies offers premise-based VoIP telephone solutions that leverage existing IP network infrastructure for making and receiving calls. The vendor claims that these solutions provide advanced features such as video conferencing, unified messaging, presence management, and integration with CRM systems. Businesses have more control over their communication system and can customize it to meet their specific needs.

**Converged IP & Digital Phone Systems**: According to the vendor, Radcom Technologies' converged IP and digital phone systems combine the features of both IP and traditional digital phone systems. These systems provide businesses with the flexibility to choose between IP or digital phones based on their requirements. Features include call routing, call forwarding, call waiting, conference calling, and caller ID.

**Data Cabling**: Radcom Technologies provides data cabling services to ensure a reliable and efficient network infrastructure for communication systems. The vendor emphasizes the use of high-quality materials and adherence to industry standards to ensure optimal performance and minimal signal loss. Their services include installation and maintenance of structured cabling systems that support data, voice, and video transmission.

**Audio & Web Collaboration**: According to the vendor, Radcom Technologies' audio and web collaboration solutions are designed for virtual meetings, webinars, and training sessions. Features include audio conferencing, screen sharing, document sharing, and real-time collaboration tools. These solutions seamlessly integrate with existing communication systems to enhance collaboration capabilities and reduce travel costs.

**System Management**: Radcom Technologies provides system management solutions for efficient management and monitoring of communication systems. According to the vendor, these solutions offer features such as system monitoring, performance analysis, troubleshooting, and remote administration. Businesses have full control over their systems, making configuration changes, adding or removing users, and monitoring system performance.

**Mobility**: According to the vendor, Radcom Technologies' mobility solutions enable businesses to stay connected and productive on the go. Features include mobile extensions, find me/follow me, and mobile app integration. Employees can access their business phone system from mobile devices, making and receiving calls as if they were in the office.

**System Networking**: Radcom Technologies provides system networking solutions that allow businesses to connect multiple locations and create a unified communication network. According to the vendor, these solutions offer features such as centralized management, extension dialing between locations, and seamless call transfer. They aim to streamline communication processes, improve collaboration, and reduce communication costs.

**Unified Communications**: According to the vendor, Radcom Technologies' unified communications solutions integrate various communication channels into a single platform. Features include presence management, unified messaging, and integration with business applications. These solutions aim to enhance communication and collaboration capabilities, improve productivity, and streamline workflows.

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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What is Radcom?