Randstad End-User Services

The Randstad End-User Services is a solution designed to provide end-user support and services for IT applications, platforms, and hardware. This product caters to small, medium, and large enterprises, offering a wide range of services tailored to meet the unique needs of each organization. According to the vendor, IT professionals, business professionals, finance and accounting professionals, healthcare professionals, and manufacturing professionals are among the many professions and industries that can benefit from the features and capabilities of Randstad End-User Services.

Key Features

Deskside, Remote User, and Genius Bar Support: According to the vendor, this product provides deskside support, remote user support, and Genius Bar capabilities for walk-up clients. It offers various setups for partial and 24/7 support, aiming to ensure employees and customers receive the precise level of support they need, when and where they need it.

Service Desk: The vendor claims that Randstad End-User Services reduces downtime and aims to minimize lost revenue by providing reliable service desk support. It aims to help users adapt to technology change with data-driven decision-making and analytics, building a reputation of self-service, innovation, and modern support. With flexible services and 24/7 availability, the vendor states that it provides reliable assistance to end users.

ITSM (IT Service Management) Operations: According to the vendor, this product integrates the ITIL (IT Infrastructure Library) framework to improve IT service management. It aims to implement new practices to handle service requests, infrastructure change management, and more, with the goal of increasing enterprise productivity and user satisfaction.

ServiceNow Management: The vendor claims that Randstad End-User Services helps organizations get the most out of the ServiceNow platform. It aims to identify the right functionalities for the organization's needs and build a customized plan for utilizing ServiceNow effectively. With flexibility in delivery, it allows scaling of support as needed, according to the vendor.

Adaptable Delivery Models: According to the vendor, this product allows customization of location, hours, success measurement, and governance requirements. It aims to support all aspects of the end-user experience and adapt services to fit changing requirements.

Employee Productivity and Customer Engagement: According to the vendor, Randstad End-User Services aims to minimize disruptions and maximize output, providing consistent and reliable support to end users. It aims to help maintain a positive reputation by resolving issues with applications, platforms, and hardware.

Data Analytics and Reporting: According to the vendor, this product leverages expertise in data analytics to gain insights into call drivers, tickets, and trends. It aims to provide important information for proactive problem-solving and decision-making, helping keep the business resilient and running smoothly.

Wide Range of End-User Services: The vendor states that Randstad End-User Services offers a variety of services tailored to meet the unique needs of each enterprise. It allows customization of location, hours, success measurement, and governance requirements, aiming to evolve services alongside changing requirements.

ITIL 4 Expertise: According to the vendor, this product eases the transition to the ITIL 4 framework, implementing new practices for handling various IT tasks and aiming to improve productivity and user satisfaction.

Flexible Delivery Models: The vendor claims that Randstad End-User Services allows customization of location, hours, success measurement, governance requirements, and more. It aims to provide scalable support that can be adjusted as needed, offering adaptability to changing requirements.

Back-End Analytics: According to the vendor, this product aims to pinpoint common issues that drive call volume and cause downtime. It provides insights for proactive problem-solving, aiming to help improve the overall support experience.