Name: RavenCSI
Author: RavenCSI

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

School Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Risk Management

Enterprise

Accounting

Accounts Receivable

Budgeting and Forecasting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Build Automation

Cloud Storage

Data Fabric

Email Verification

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

IoT Security

Network Performance Monitoring

Network Simulation

Network Traffic Analysis (NTA)

Output Management

Platform-as-a-Service (PaaS)

SOA Application Gateways

Software Components

Software-Defined WAN

Web Content Filtering

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Blogging

Content Management

Email Marketing

Gamification

Local Marketing

Marketing Automation

Mobile Analytics

Product Sampling

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video

Video Editing

Web Analytics

Website Builder

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Security Orchestration, Automation and Response (SOAR)

Security

Architecture

Last Mile Delivery

Legal Case Management

Nonprofit CRM

Physical Therapy

Roofing

Vertical-Specific

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RavenCSI is an employee experience platform designed to enhance company performance by improving the employee experience. It is suitable for businesses of various sizes, from small businesses to large enterprises. According to the vendor, RavenCSI is used by professionals in industries such as Human Resources, Employee Experience Managers, Customer Experience Managers, Patient Experience Managers, Sales and Marketing Managers.

## Key Features

**Morphii® Experience Capture**: RavenCSI integrates Morphii® experience capture technology to capture the emotional and intensity dimensions of employee feedback. According to the vendor, this feature provides insights into the employee experience by capturing not only their thoughts but also their emotions.

**Categorization**: RavenCSI offers categorization functionality, allowing users to create parent-child relationships to categorize data. This feature enables better organization and filtering of survey responses, according to the vendor.

**Real-Time Alerts**: RavenCSI provides real-time alerting capabilities, allowing users to set up alerts and be notified immediately when upset employees respond. This feature enables leaders to respond promptly to address any issues and improve employee satisfaction, as claimed by the vendor.

**Action Tracker**: RavenCSI includes an action tracker feature that allows users to create and track action plans based on survey feedback. According to the vendor, this feature helps leaders ensure that action is taken to address employee concerns and improve the employee experience.

**Org Hierarchy Logic**: RavenCSI offers organizational hierarchy logic functionality, enabling users to set up surveys and reports based on the organization's hierarchical structure. This feature allows for customized survey distribution and reporting based on different levels within the organization, as stated by the vendor.

**Dynamic Dashboard**: RavenCSI provides a dynamic dashboard for data visualization. Users can customize their dashboard to display relevant metrics and visualizations, allowing for easy monitoring and analysis of employee feedback, according to the vendor.

**Easy Survey Design**: RavenCSI offers an easy-to-use survey design interface with drag-and-drop features and customizable question types. According to the vendor, this feature simplifies the process of designing and deploying surveys.

**Mobile Ready**: RavenCSI is mobile-ready, allowing users to access and complete surveys on mobile devices. According to the vendor, this feature enhances survey engagement and flexibility for employees.

**Kiosk Capable**: RavenCSI supports kiosk capabilities for in-office survey completion. Users can set up kiosks for employees to provide feedback in a centralized location, providing convenience and accessibility for employees to participate in surveys, as claimed by the vendor.

**Drag and Drop Features**: RavenCSI offers drag-and-drop features for easy customization. Users can easily rearrange and customize the layout of their surveys and reports, enhancing user experience and flexibility in survey design, according to the vendor.

Real-time collaboration with stakeholders: Users have appreciated the ability to provide a link to stakeholders, allowing them to see and filter results in real-time. This feature has been praised by several reviewers for enabling efficient and transparent collaboration.

Flexibility to create customized surveys: Many users have found it highly valuable to customize surveys based on their specific business needs. This flexibility has allowed them to gather relevant insights and tailor the survey experience according to their requirements.

Powerful reporting and analytics: The availability of powerful reporting and analytics within RavenCSI has been a standout feature for many users. They have found it easy to analyze and visualize post-survey data using the available charts, while also being able to export data for further analysis.

Limited customization options: Some reviewers have mentioned that they would like to see more customization capabilities for the appearance of the survey page in RavenCSI, such as the ability to add backdrops or have more control over the design. However, these users still consider the program to be great overall.

Potential for cheaper alternatives: A few reviewers have noted that for their specific use case, they could potentially use a cheaper product like Microsoft Forms or the evaluation software built into their class delivery system instead of RavenCSI. Although this implies that price may be a consideration for some users, it is important to note that RavenCSI does meet their requirements.

Desire for additional question bank content: Several reviewers have expressed a desire for more questions in the question bank of RavenCSI. However, many of them also mention that with continued usage and adoption of the software, this issue is resolving itself over time. Therefore, while there may currently be some limitations in terms of question variety, it seems that this con is mitigated by ongoing improvements and increased familiarity with the platform.

Users of RavenCSI have found the software to be highly customizable, allowing them to tailor it to fit their specific use cases. This flexibility has resulted in a platform that effectively addresses their unique needs. As a result, users have experienced improved efficiency and effectiveness in managing various requirements. The ability of RavenCSI to facilitate communication between clients and agents has also been highly beneficial. It has provided a platform for clients to voice their concerns or express appreciation, leading to a better client-agent relationship. Additionally, the software has contributed to a significant improvement in response time for clients whose needs were previously unaddressed.

Marketing and gathering feedback have been key uses of RavenCSI for many users. The tool has proven valuable in these areas, allowing businesses to gather insights and opinions from their target audience. Users appreciate that the software meets all the criteria of their businesses, proving its adaptability and utility across different industries. Furthermore, the exceptional customer service provided by the RavenCSI team has played a crucial role in users' satisfaction with the product. The team is regarded as professional, caring, and dedicated to improving users' overall business and customer experience. This level of support has been vital during the initial setup and has continued throughout users' engagement with the software. Despite potentially cheaper alternatives available, users continue to choose RavenCSI due to the outstanding customer support provided and its cost-effectiveness without any hidden fees.

Free

Startup

Premium

Retently

Basic

Corporate

Dedicated

eSurveysPro.com

RavenCSI

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.

Survey Automation

Features related to automating/triggering survey processes such as publishing and reporting.

Notifications and alerts

Respondent behavior (including survey completion, particular responses, or opt-outs) triggers notifications.

RavenCSI

Overview

What is RavenCSI?