Name: Re:plain
Price: 5 USD
Author: Re:plain

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Corporate Performance Management (CPM)

Desktop Publishing

Enhanced 911 (E911)

Manufacturing Execution

Org Chart

Smart Spaces

VoIP

Enterprise

Accounting

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Credentialing

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Endpoint Encryption

Fraud Detection

HTML Editors

In-Memory Databases

Incident Response

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Routers

SIP Trunking

Storage Area Network

System Monitoring

Technology Scouting Software

Traffic Switching

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Content Marketing

Customer Reference Management

Data Management

Digital Signage

Email Marketing

Marketing Automation

Online Reputation Management

Social Login

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Quote to Cash

Sales

Auto Repair

Emergency Notification

HIPAA Compliance

Home Health Care

Insurance Agency Management

Intelligent Document Processing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Smart Cities

Vertical-Specific

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### Customer Communication
Users have highlighted the convenience of being able to respond to customers directly through Telegram, emphasizing the immediacy and efficiency it brings to their communication processes. The integration with other services via API has also been praised for enhancing the overall customer communication experience. However, some users have expressed a desire for improved communication capabilities within the CRM system. Despite this minor drawback, the general consensus is that Re:plain's customer communication features offer a valuable and effective solution for engaging with clients.

### Messaging Features
User feedback on Re:plain's messaging features is varied and covers aspects like chat integration, ease of use, and customization options. While some users appreciate the convenience of being able to chat directly from their preferred messenger platforms like Telegram and Facebook, others express concerns about the limitations in managing multiple clients simultaneously and the lack of control over chat widget customization. The ability to receive customer queries on popular chat tools like WhatsApp and Telegram is highlighted as a positive feature, but some users suggest improvements such as the option to change the chat widget logo or image. Despite mixed opinions, the general consensus is that Re:plain's messaging features offer a range of functionalities that cater to different user preferences and needs.

### Installation
Some users find Re:plain's installation process to be straightforward and hassle-free, appreciating the convenience it offers in managing customer inquiries. However, there are contrasting views, with a few users expressing concerns about the installation being overly simplistic. This mixed feedback suggests that while the ease of installation is a positive aspect for some, others may prefer a more involved setup process for added customization or control.

### Integration
Users consistently highlight Re:plain's integration as a standout feature, emphasizing its ease of use and the ability to connect with customers directly through Telegram. The integration with the website is lauded for its convenience and quick setup process, allowing for immediate functionality without the need for additional software installations. The integration with social networks and the option to customize notifications are also mentioned positively. Additionally, the free rates and unlimited number of operators available for customer support contribute to the overall positive sentiment towards Re:plain's integration capabilities.

Re:plain is a web-chat service offered by the vendor, Re:plain. According to the vendor, Re:plain aims to enhance customer support, increase lead generation, and improve communication with website visitors. It is designed for businesses of all sizes, from small startups to large enterprises. Re:plain is suitable for various professions and industries, including e-commerce businesses, customer support teams, sales and marketing professionals, service-based industries such as consulting, education, and healthcare, as well as online businesses and digital agencies.

## Key Features

**Video Manager**: According to the vendor, Re:plain's Video Manager feature allows website visitors to contact businesses via video chat directly from the website. It enables businesses to showcase products and services in detail or facilitate purchases through video chat, enhancing customer engagement and personalized communication.

**Automate support**: Re:plain provides a chatbot feature that, according to the vendor, automatically responds to frequently asked questions. This feature saves time for businesses by providing instant answers to common inquiries, improving customer experience even outside of business hours.

**Call Me Back**: The Call Me Back feature allows customers to request a callback from the business, according to the vendor. It increases customer engagement by providing an alternative communication channel and helps businesses capture leads and provide timely assistance.

**Active invitations**: Re:plain's Active invitations feature, according to the vendor, automatically sends chat invitations to website visitors after a specified time. This feature increases customer engagement, encourages communication with potential customers, and enables businesses to proactively offer assistance.

**Transferring clients between operators + chat history**: Re:plain allows operators to transfer clients to other operators along with their chat history, as stated by the vendor. This feature facilitates seamless communication, ensures continuity in customer support, and enables efficient collaboration between operators.

**Request contact information form**: Re:plain's Request contact information form feature, according to the vendor, collects contact information from website visitors through a customizable form. It helps businesses capture leads and enables follow-up communication, providing a convenient way for visitors to share their details and initiate contact.

**Click to chat**: According to the vendor, Re:plain's Click to chat feature allows businesses to customize the positioning and appearance of the chat icon. It provides a convenient way for website visitors to initiate a chat conversation, increasing customer engagement and encouraging communication.

**Banners**: Re:plain's Banners feature, according to the vendor, enables businesses to create and display customizable banners on their website and in the chat window. This feature helps promote special offers, announcements, or important information, increasing visibility and attracting the attention of website visitors.

**My messengers**: Re:plain's My messengers feature allows businesses to add direct links to various messaging apps (e.g., WhatsApp, Viber, Telegram) in the chat window, as stated by the vendor. It provides additional communication channels for customers to contact businesses and facilitates communication in customers' preferred messaging apps.

**Video greeting**: Re:plain's Video greeting feature, according to the vendor, allows businesses to record and display a video greeting on their website and in the chat window. It enhances customer engagement, provides a personalized touch to communication, and enables businesses to showcase products, services, or introduce themselves to website visitors.

Re:plain has proven to be an excellent tool for lead capturing, enabling users to easily contact visitors and potential clients. For web designers creating WordPress websites, Re:plain is considered the best solution for fast communication with customers. One user, who manages a large youth entrepreneurship development program in Russia, was able to solve their communication problem by using Re:plain. The software allowed multiple managers to answer user requests even when they were not in the office. 

Re:plain's reliability is evident as it has been working without errors on various websites for over 2 years, providing immediate replies to website chat users. Users have found great value in using Re:plain for both sales and support purposes. For instance, one user manages customer questions and tech support through their Telegram messenger, streamlining their operations. Implementing and using Re:plain is easy, with messages coming directly through social apps like Telegram. This convenience makes it perfect for businesses with low traffic volumes such as restaurants, cafes, or hair salons. Furthermore, users appreciate the affordability of Re:plain, which allows them to respond to customers faster and directly from their preferred messaging platform.

Basic

Help.com Chat

Help.com

Live2Support is a live chat software for online customer service

Live2Support

Re:plain

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Re:plain

Overview

What is Re:plain?