re:spondelligent

re:spondelligent is a review management solution provided by re:spondelligent LLC. According to the vendor, this platform aims to streamline the process of managing online reviews for various industries, including small businesses, multi-location businesses, agencies, restaurants, hospitality, retail, and eCommerce. The product offers a range of features to collect, improve, and respond to customer reviews effectively.

Key Features

Collect Reviews: According to the vendor, users can monitor all online reviews in one dashboard, prevent negative reviews, and generate more positive ones with customizable review requesting landing pages. The product also allows users to showcase customer reviews on their website.

Improve with Reviews: The vendor claims that re:spondelligent utilizes AI-powered analysis to improve business and rating. Users can monitor competitors and stay ahead of them, as well as streamline quality assurance and leadership processes.

Respond to Reviews: The vendor states that users can influence customer purchase decisions by promptly responding to reviews. The product offers a response quality checker to enhance responses, and users can also get assistance from an AI or human Response Assistant for high-quality responses.

Review Monitoring: According to the vendor, users can track online reviews from various platforms, filter and respond to reviews directly from the app, and receive alert notifications for new reviews.

Review Collecting: The vendor claims that users can generate more positive reviews with customizable review requesting landing pages. The product also allows users to proactively address unhappy customers before they share negative experiences and gather specific customer feedback using mini-surveys.

Review Showcasing: According to the vendor, users can display reviews on their website to increase conversion rates. The product offers the re:spondelligent review widget with different designs for desktop, tablets, and mobile devices, and it integrates with over 100 review sites.

Review Analysis: The vendor states that re:spondelligent leverages NLP-powered machine learning algorithms to analyze customer sentiment. Users can measure performance across different categories and platforms, as well as visualize hot topics and analyze performance trends.

Review Statistics: According to the vendor, users can access detailed reports on performance per platform and language. The product allows users to measure online reputation with re:Score statistics and track response performance to set goals.

Benchmarking: The vendor claims that users can add competitors for analysis and track their performance. The product enables users to create rankings and identify gaps for improvement. Users can also compare the performance of multiple locations and set benchmarks.

Response Assistant AI: According to the vendor, the product offers an AI-powered feature that writes customizable and editable responses to reviews. Users can benefit from personalized AI-models and responses tailored to each review. The vendor also highlights that it is a cost-effective solution that continuously learns and improves.