Name: Reachify
Price: 89 USD
Author: Reachify

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Feature Management

Performance Testing

Development

Business Intelligence (BI)

Calibration Management

Collaboration

Embedded Business Intelligence (BI)

Enterprise Search

Enterprise

Accounting

Accounting and Tax Services

Financial Risk Management

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Performance Management

HR Management

On-Demand Payment

Payroll

Relocation

Resume Parsing

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Migration

Cloud Storage

Component Content Management

Configuration Management

Database DevOps

Disk Cloning

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Interoperability

Metadata Management

Network Performance Monitoring

Product Implementation Services

Remote Desktop

Remote Monitoring and Management

Secure Email Gateway

Server Virtualization

Test Management

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Event Management

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Enablement

Sales Training

Sales

Secure Service Edge (SSE)

Security

Car Rental

Construction Takeoff and Estimating

Direct Secure Messaging

Home Health Care

Insurance Agency Management

Intelligent Document Processing

Medical Office EMR & EHR

Population Health Management

Vertical-Specific

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Reachify is a comprehensive business VoIP service provider that offers automation and call deflection technology to help restaurants address customer communication challenges and capture potential revenue. The product aims to enhance online orders, optimize staff allocation for in-person guests, and improve overall restaurant efficiency. Reachify caters to restaurants of all sizes, including corporates, small businesses, and mom-and-pop establishments. It is designed for use in various professions and industries, such as restaurants, the food and beverage industry, hospitality, catering services, and quick-service restaurants (QSR).

**Accessibility Screen-Reader Guide, Feedback, and Issue Reporting**: Reachify provides an accessibility screen-reader guide to assist users with disabilities in navigating their platform and accessing the necessary information. Users can provide feedback and report any issues they encounter while using Reachify's platform, ensuring that their accessibility needs are addressed.

**Focus On The Food, Not Phone Calls**: Reachify's automation intelligently routes restaurant phone calls to online actions, reducing the need for staff to answer phone calls and allowing them to prioritize serving in-person guests. By diverting phone calls to online actions, such as online ordering or accessing information through SMS messages, Reachify helps restaurants increase efficiency and minimize time spent on phone calls.

**Boost Online Orders**: Reachify's automation helps restaurants reduce phone orders and increase top-line revenue by guiding customers to place online orders instead of calling in. By offering automated menus and options to customers when they call, Reachify encourages them to choose online ordering, which can result in higher order volumes and increased revenue.

**Focus on People**: Reachify's automation frees up restaurant staff to focus on serving in-person guests by minimizing the time spent on phone calls. By automating call handling and providing self-service options to customers, Reachify allows staff to allocate more time and attention to providing excellent service to customers at the restaurant.

**Run More Efficiently**: Reachify's automation helps restaurants reduce reliance on third-party orders, optimize labor costs, and address staffing challenges. By automating processes and diverting phone calls to online actions, Reachify enables restaurants to streamline operations, optimize staffing levels, and improve overall efficiency.

**Eliminate Spam Calls**: Reachify's automation includes features to eliminate unwanted robo and spam calls, ensuring that restaurant staff can focus on attending to legitimate customer calls. By implementing measures to filter out unwanted calls, Reachify helps restaurants avoid disruptions caused by spam calls and maintain a productive work environment.

**Basic call deflection**: Reachify offers basic call deflection capabilities, allowing restaurants to redirect phone calls to automated menus and online actions. By providing callers with options to fulfill their needs without speaking to a staff member, Reachify reduces the need for manual call handling and increases efficiency.

**Dynamic call menus to fit your schedule**: Reachify's dynamic call menus can be customized to align with a restaurant's schedule, offering different options and actions based on specific time frames. By tailoring call menus to match operational hours or peak times, Reachify ensures that callers receive relevant and accurate information.

**Self-management portal**: Reachify provides a self-management portal where restaurants can configure and customize their call flows, menus, and other automation settings. Through the self-management portal, restaurants have control over their phone system settings and can make adjustments based on their specific needs and preferences.

**Impromptu call flow use**: Reachify allows restaurants to create and activate impromptu call flows on the spot, enabling them to adapt to unexpected situations or changing circumstances. By offering the flexibility to create and implement call flows in real-time, Reachify ensures that restaurants can efficiently handle various scenarios.

Basic

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is Reachify?