Refiner

Refiner is a survey platform designed for modern software companies. It provides customizable microsurveys for product research, growth marketing, and customer success. The platform caters to companies of all sizes, including small startups and large enterprises, in industries such as SaaS, Fintech, Edtech, online marketplaces, and consumer mobile apps.

Key Features

Customizable microsurveys: Refiner offers fully customizable microsurveys tailored for software companies. These surveys are suitable for SaaS, Fintech, Edtech, and online marketplaces, and can be used for various purposes.

In-product and "post-signup" survey use cases: Refiner's surveys are designed for in-product and "post-signup" use cases. They help measure product-market fit, churn, feature usage, engagement, adoption, conversion, and identify strengths and weaknesses. These surveys also support growth marketing and customer success initiatives.

Enhanced customization capabilities: Refiner provides extensive design settings, allowing users to customize surveys to match their brand. Users can adjust colors, images, borders, corners, and widgets. The platform also offers custom CSS options and supports 12 question types, including NPS, CSAT, rating matrix, and CTAs. Surveys can incorporate branching, logic jumps, and A/B testing.

Seamless integrations with favorite tools: Refiner integrates with popular tools to leverage survey results. It offers complete integrations with Segment and Rudderstack for customer data syncing and better targeting. Users can also integrate with Zapier or Make to trigger actions based on survey responses. The integration with Customer.io enables the creation of branch conditions for campaigns.