Relay Network

Relay Network is a Mobile Engagement Automation Solution that aims to enable businesses to deliver individualized, real-time service messaging that simplifies and improves the customer experience. It allows enterprise businesses to digitize, orchestrate, and automate customer engagement on their own branded and secure mobile messaging channel.

According to the vendor, organizations including Comcast, Independence Blue Cross, and Citizens Bank use Relay - a 2017 Gartner Cool Vendor - to increase customer retention, improve outcomes, and reduce costs.