TrustRadius Insights
Collaborative functions: Users have praised the collaborative functions of Relay Network, with many stating that it allows for effective …
Starting at $99 per user/per month
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What is Relay Network?
Relay Network is a Mobile Engagement Automation Solution that aims to enable businesses to deliver individualized, real-time service messaging that simplifies and improves the customer experience. It allows enterprise businesses to digitize, orchestrate, and automate customer engagement on their own…
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Reactive
$99
Cloud
per user/per month
Assisted
$199
Cloud
per user/per month
Automated
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Relay Demo with ANT n5 Starter Kit
YouTube
MetiKSP E12 | The ArcSat Equatorial L.O Relay Network Demo !
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Product Details
- About
- Tech Details
What is Relay Network?
Relay Network is a Mobile Engagement Automation Solution that aims to enable businesses to deliver individualized, real-time service messaging that simplifies and improves the customer experience. It allows enterprise businesses to digitize, orchestrate, and automate customer engagement on their own branded and secure mobile messaging channel.
According to the vendor, organizations including Comcast, Independence Blue Cross, and Citizens Bank use Relay - a 2017 Gartner Cool Vendor - to increase customer retention, improve outcomes, and reduce costs.
According to the vendor, organizations including Comcast, Independence Blue Cross, and Citizens Bank use Relay - a 2017 Gartner Cool Vendor - to increase customer retention, improve outcomes, and reduce costs.
Relay Network Features
- Supported: CX Builder
- Supported: Mobile User Adoption
- Supported: Customer Messaging
- Supported: Data and Analytics
Relay Network Screenshots
Relay Network Video
Overview of Relay Network
Relay Network Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Collaborative functions: Users have praised the collaborative functions of Relay Network, with many stating that it allows for effective interaction between employees and clients.
Efficient customer service system: A significant number of users find the customer service system of Relay Network to be efficient, indicating that the support team is helpful and responsive.
User-friendly interface: The user-friendly interface of Relay Network has been appreciated by several reviewers, who found it easy to understand with simple instructions and prompts to guide them.
Steep learning curve: Some users find the software difficult to learn, requiring extensive training before they can use it. Duplication of features: Several reviewers have expressed that the software has too many options which overlap and make navigation overwhelming. Occasional failure to deliver: A few users have reported issues with the software timing out or failing to perform as expected.