Replicant

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way people interact with the world, starting with customer service. Their mission is to craft great human-to-machine conversations to improve consumer experiences and bring the future of voice interfaces to the enterprise.

With the Replicant Thinking Machine™, the solution aims to enable always-on support to resolve customer issues quickly and naturally over the phone using Voice AI. Like agents, the vendor states Replicant can speak with customers in a natural tone, answer questions without delay, and resolve customer issues quickly. The solution helps eliminate wait times, manage unpredictable call volumes, and give agents time back to resolve high empathy cases.