Name: ReturnGO
Price: 17 USD
Rating: 10 (1 reviews)
Author: ReturnGO

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Functional Testing

Kubernetes Monitoring

No-Code Development

Development

Admissions and Enrollment

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Facility Management

Statistical Analysis

Workspace Planning

Enterprise

Accounting

Accounts Payable

Financial Planning and Analysis (FP&A)

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Block Storage

Cloud Data Warehouse

Cloud Storage

Configuration Management Databases

Deception Technology

Encryption Key Management

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Load Balancing

Network Performance Monitoring

Operating Systems

SOA Governance

SaaS Backup

Server Virtualization

Service Desk Outsourcing

Vector Databases

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Success

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Field Sales Software

Sales Performance Management

Sales

Agriculture

Construction Takeoff and Estimating

Dealer Management

Direct Secure Messaging

Equipment Rental

Fleet Management

Insurance Suites

PCB Design

Rental Property Management

Restaurant Management

Vertical-Specific

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ReturnGO is a platform offered by ReturnGO that aims to provide order tracking and return management solutions for e-commerce businesses. According to the vendor, the platform is designed to streamline the post-purchase process, offer real-time tracking information to customers, and efficiently manage returns and exchanges. ReturnGO caters to businesses of different sizes, including small and medium-sized enterprises (SMEs) and large enterprises. It is utilized by various professionals and industries, such as e-commerce retailers, online marketplaces, logistics and fulfillment companies, customer support teams, and supply chain management professionals.

## Key Features

**Real-Time Tracking**: According to the vendor, ReturnGO enables customers to track their orders with up-to-date information on their status, location, and estimated delivery times. This is intended to provide customers with peace of mind and potentially reduce "Where Is My Order" (WISMO) inquiries.

**Centralized Order Management**: ReturnGO allows businesses to monitor multiple shipments from different carriers in a single location, aiming to simplify the process of tracking and managing orders. The vendor claims that this feature can help businesses stay organized and efficient.

**Automated Notifications**: The platform offers the capability to send customized notifications to customers throughout the process, including order confirmation, shipment updates, and delivery notifications. According to the vendor, this feature aims to keep customers informed about the progress of their orders and potentially reduce customer support inquiries.

**Branded Tracking Portal**: ReturnGO provides a branded tracking portal that aims to offer a consistent customer experience across all channels. The vendor states that this feature enhances brand identity and customer loyalty, allowing businesses to customize the tracking portal to align with their brand aesthetics.

**Seamless Integration**: According to the vendor, ReturnGO offers the ability to integrate an embedded tracking portal directly on a business's website, aiming to create a seamless shopping experience and potentially increase customer engagement and repeat visits.

**Product Recommendations**: ReturnGO allows businesses to cross-sell products on the tracking portal page and in notifications, potentially increasing revenue and enhancing the customer experience by suggesting relevant products, according to the vendor.

**Secure Return Label Fees**: The platform offers the option to charge return label fees based on the cost of the label or a combination of label cost and additional fees. According to the vendor, this feature enables businesses to recover return shipping costs and provides flexibility in setting return label fees based on specific business needs.

**Return Policy Rules**: ReturnGO allows businesses to create customizable return policy rules based on various parameters such as eligibility conditions, restocking fees, and refund methods. The vendor claims that this feature enables businesses to define specific return policies based on their requirements, streamlining the return process and ensuring consistency in handling returns.

**Analytics and Insights**: According to the vendor, ReturnGO provides access to comprehensive analytics and insights on returns, order tracking, and customer behavior. This feature aims to help businesses identify trends, measure performance, and make data-driven decisions, potentially improving the post-purchase process and customer satisfaction.

**Help Desk Integrations**: ReturnGO offers integration with popular help desk platforms such as Zendesk and Freshdesk, aiming to streamline customer support and ticket management. The vendor suggests that this feature can enhance customer support capabilities by centralizing customer inquiries and support tickets, potentially improving efficiency and response time in resolving customer issues.

**Shipping Carrier Integrations**: ReturnGO claims to seamlessly integrate with various shipping carriers, including DHL, FedEx, USPS, and Australia Post. According to the vendor, this integration aims to provide accurate tracking information and generate return labels, supporting different business needs and shipping preferences, and ensuring reliable and up-to-date tracking information for customers.

Basic

Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions.  E-Commerce web stores are also included in the solution.

Standard

Ultimate

Customer Focus

Big Cartel is an eCommerce platform built for artists, such as artists, designers, and musicians, to build an online store.

5 Products

50 Products

250 Products

500 Products

Big Cartel

ReturnGO

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Need help deciding which Ecommerce Platform is best for you?

eCommerce  is short for "electronic commerce." eCommerce software comprises electronic storefronts that provide an eCommerce solution for merchants hosting a website on which consumer transactions are generated online, and have many features ancillary to this purpose.

eCommerce

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

Product catalog & listings

Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.

Product management

Bulk product upload

Admins can upload products in bulk using spreadsheets.

Branding

Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)

Search & filter

Visitors can easily search for products and filter products based on criteria like type, size, color, etc.

Mobile storefront

Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.

Product variations

Products with variations or configurable options are easy to list and easy to browse.

Subscriptions & downloads

Accommodates intangible “softgood” products like subscriptions, downloads, and free trials.

Website integration

Integrates with an existing company website or blog.

Visual customization

Users can customize the look & feel of the storefront; storefront is visually attractive.

Beyond product catalog, includes basic content creation and management features such as blogging capabilities.

Customer service tools

Includes tools like live chat for providing customer service to eCommerce website visitors.

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

Abandoned cart recovery

Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.

Tax calculator

Shopping cart calculates tax and may also process tax or integrate to 3rd party tax handling solutions.

Shipping calculator

Shopping cart calculates and displays cost of shipping or shipping estimates.

Integration with Amazon

Syncs product catalog to Amazon; customers can find, collect and purchase products on Amazon.

Integration with eBay

Syncs product catalog to eBay; customers can find, collect, and purchase products on eBay.

Checkout user experience

Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.

Online Payment System

Features related to processing online payment for eCommerce purchases.

PayPal integration

Integrates with PayPal’s online payment system.

Returns & refunds

Includes tools for managing product returns, exchanges, and refunds.

Single-click checkout

Returning customers can checkout, using their registered payment and shipping information, with one click.

eCommerce security

Security measures are in place to prevent a breach of sensitive payment information.

Credit card transaction fee

eCommerce vendor charges a payment processing fee (fixed or percentage) for credit card transactions.

B2B features

Includes features that that are valuable to B2B transactions, such as contract negotiation, pricing, invoicing, etc.

eCommerce Marketing

Features related to marketing for eCommerce websites

Promotions & discounts

Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.

Personalized recommendations

Display or recommend certain products depending on the customer’s identity or shopping/browsing history.

The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

Product reviews

Allows customers to post ratings and reviews for individual products.

Social commerce integration

Integrates with social media to allow customers to share products, shop for products, and view ads within their social media networks.

Customer registration

Customers can register for an account with their email address, saving their contact, shipping and payment information.

eCommerce Business Management

Features related to business management and administration of eCommerce operations

Multi-site management

Administrators can manage multiple storefronts or websites under one umbrella.

Order processing

Includes tools or integrations for order processing.

Inventory management

Includes tools or integrations for managing inventory.

Includes tools or integrations for managing or even automating accounting records related to eCommerce.

Shipping

Includes tools or integrations for order fulfillment of physical products.

Custom functionality

Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.

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ReturnGO

Overview

What is ReturnGO?