Name: Rhombus
Price: 49 USD
Author: Rhombus

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Interactive Application Security Testing (IAST)

Product Lifecycle Management (PLM)

Service Mesh

Development

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Operational Analytics

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Pay Equity

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Archiving

Build Automation

Cloud Storage

Composable Infrastructure

Data Integration

Data Privacy Management

Database Performance Monitoring

Email Verification

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Internet Security

License Management

Network Diagnostics

Network Performance Monitoring

Network Simulation

SQL Server Performance Monitoring

Storage Management

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Computer-Assisted Translation

Content Management

Creative Collaboration

Email Marketing

Marketing Automation

Product Sampling

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

API Security

Security

Construction Management

ID Card

Laboratory Information Management

Last Mile Delivery

Municipal

Nonprofit CRM

Roofing

Vertical-Specific

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Rhombus, now known as Relay, is a mobile messaging platform designed to enhance customer engagement, streamline communication, and drive sales through text messages and other mobile channels. Suitable for businesses of all sizes, Relay caters to a wide range of professions and industries. Customer support teams can improve response time and customer satisfaction, while sales and marketing teams can increase engagement and drive sales. Staffing and recruitment agencies can streamline the hiring process and improve response rates, and on-demand and logistics businesses can optimize efficiency and customer satisfaction. Educational institutions can facilitate communication with students, parents, and staff, fostering effective classroom communication, campus-wide alerts, and parent engagement.

## Key Features

**Smart Texting**: Respond to customer inquiries via SMS or Facebook Messenger, automate notifications, and send targeted messages to drive sales.

**Mobile Messaging Tools**: Interact with customers, employees, and contractors in real-time using mobile messages, untether customer support from website live chat, and create rule-based drip campaigns to nurture customer relationships.

**Virtual SMS Phone Number**: Use the existing phone number or obtain a dedicated virtual SMS phone number, access customer information seamlessly, and gain a comprehensive view of each customer.

**Conversation Management**: View complete customer information, use saved replies for quick responses, and add notes and tags for easy reference.

**In-Chat Payments and Subscriptions**: Securely accept payments through SMS or Messenger, charge customers or create subscriptions within a text conversation, and streamline the payment process.

**Messaging Dashboard**: Schedule messages, connect with customers on Facebook Messenger, and launch multi-channel campaigns via SMS, Messenger, or Email.

**Analytics and Customer Insights**: Track open conversations, measure average handle time, and understand customer engagement by channel to improve service and support efficiency.

**Integrations**: Seamlessly integrate with tools like Nexmo for SMS management, Facebook for Messenger integration, Stripe for payment processing, and more, with a constant focus on enhancing business operations.

Basic

OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver  customer experiences with complete visibility and precise control.

Reactive

Asissted

Automated

Proactive

CXMEngine by OvationCXM

Keatext

Rhombus

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Rhombus

Overview

What is Rhombus?