For restaurant looking to digitise their customers buying journey at offline stores this is the software to choose
Use Cases and Deployment Scope
I own 4 cafés and i use Rista for overall purchasing journey from scanning the menu on your mobile to using it to order and pay on the sample platform. It has help me offer a full digital buying experience at speed at my cafés. I also use it for WhatsApp marketing to my existing customers about latest offers and new menu additions.
Pros
- Digital Menu
- Makes the whole ordering process really easy and fast
- It helps save one resource that’s usually wasted at on the go cafés where the persons job is to just take order when a machine can do it just as well
Cons
- On ground service can be improved getting some one to install takes days
- Customer service needs improvement too for any billing related , taxes related information it takes weeks to get it
- Customer service for tech glitches also has very long Time to resolution and requires multiple follow ups
Return on Investment
- So i save cost of one billing resource that’s let’s say 15k per month per outlet where i pay Rista double that amount for a year so my 10month resource cost is saved
- Negative impact which i think is very niches people feel hesitant to share their number and i think Rista should add a feature where sharing number isn’t compulsory as not everyone’s comfortable sharing their mobile number
- The entire inventory module is too complicated to setup so while i have it for the past 2 years i still haven’t configured it
Usability
Alternatives Considered
Petpooja and Zoho Creator
Other Software Used
Adobe Illustrator CC, Canva, Mutiny, Anthropic Claude, ChatGPT, xAI Grok, Google Gemini