Rudderstack

Convenient Simple Transforms: Many users have found Rudderstack's simple transforms to be extremely convenient for building pipelines and making transformations on the fly, allowing them to easily modify payloads and enrich event details as needed.

Intuitive User Interface: The user interface of Rudderstack has been described by reviewers as intuitive and easy to understand, making it straightforward for users to navigate and set up their data event flows without any confusion or steep learning curves.

Helpful Support Team: Users have commended the Rudderstack team for their helpfulness and support in meeting their data requirements. Whether through the Slack community or other channels, the support team has been readily available with quick response times, assisting users in troubleshooting issues and answering questions effectively.

Cons:

1. Limited user interface for large number of connections: Some users have mentioned that the main user connections interface can become cumbersome and less useful when dealing with a large number of connections.
2. Lack of automation and full-featured connectors: Several reviewers have expressed a desire for more automation in deploys to Rudderstack and more comprehensive connectors to certain destinations, indicating that some integrations may require additional manual effort.
3. Issues with documentation and support: Users have reported various issues related to documentation, including difficulty following documentation for less-used services, clunky SDKs, and a need for improved insight into integration status. Additionally, some users experienced delays in setting up their pipelines and faced challenges in getting events flowing through smoothly. There were also mentions of delayed support response times when encountering problems during version rollouts or identifying bugs.