Name: Saber
Author: Barbary Software

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Functional Testing

Product Analytics

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Corporate Social Responsibility (CSR)

Enterprise Feedback Management

Enterprise Search

Online Notary

Enterprise

Accounting

Hedge Fund

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

Configuration Management

Converged Network Adapters (CNAs)

Data Center Cooling

Density-Optimized Servers

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Privileged Access Management

Remote Desktop

SaaS Backup

Software Components

Storage as a Service (STaaS)

System Monitoring

Unified Communications Monitoring

User Virtualization

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Deliverability

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Enablement

Sales

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Awards Management

Direct Secure Messaging

Loan Servicing

Vertical-Specific

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Saber Feedback is a visual feedback tool provided by Saber Feedback that aims to simplify the feedback collection process for websites, online courses, and web applications. According to the vendor, this tool is suitable for businesses of all sizes, from small startups to large enterprises. It is commonly used by customer service managers, product managers, UX designers, web developers, and marketing professionals across various industries.

## Key Features

**Add a feedback button to your website**: According to the vendor, users can easily incorporate a feedback button into any web page, allowing for on-page feedback without disrupting the user experience. The button includes screenshot functionality to provide visual feedback.

**Collecting Feedback**: The vendor claims that Saber Feedback offers customizable feedback forms that can be tailored to gather specific feedback from users. It includes ready-made fields like Net Promoter Score and Rating, and form logic can be implemented to show relevant questions based on previous answers. Real-time preview functionality is available to test and improve the user experience.

**Visual feedback**: Users can reportedly take screenshots to highlight issues they encounter, and the content capture feature enables them to select specific content for screenshots. The tool automatically captures information about the user's operating system, browser, and Javascript errors, which can aid in diagnosing and resolving bugs.

**Triggering feedback**: The feedback button can be customized according to the vendor, allowing users to match it with their website's design. It is available in 13 different languages, and users have the option to hide the default button and use a custom button or element instead.

**Collecting feedback**: According to the vendor, all feedback is conveniently visible in the Saber dashboard for easy management. Users can search and filter feedback based on various criteria and export it as a CSV file. Additionally, feedback can be emailed directly to the user with screenshots as attachments.

**Integrations**: Saber Feedback offers native integrations with popular tools like Jira, Trello, and Slack, as well as support for Zapier and Webhooks for connecting with other applications. According to the vendor, a WordPress plugin is available for seamless integration with WordPress websites, and the tool is compatible with various Content Management Systems and Online Learning Systems.

**Feedback buttons**: The discreet feedback tab provided by Saber Feedback can be placed on any web page or specific sections of a site, allowing users to easily provide feedback. According to the vendor, this feature helps identify bugs, usability problems, and growth opportunities. Multiple languages are supported to cater to a diverse user base.

OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver  customer experiences with complete visibility and precise control.

Reactive

Asissted

Automated

Proactive

CXMEngine by OvationCXM

Basic

Keatext

Saber

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Barbary Software

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Saber

Overview

What is Saber?