Saber

Saber Feedback is a visual feedback tool provided by Saber Feedback that aims to simplify the feedback collection process for websites, online courses, and web applications. According to the vendor, this tool is suitable for businesses of all sizes, from small startups to large enterprises. It is commonly used by customer service managers, product managers, UX designers, web developers, and marketing professionals across various industries.

Key Features

Add a feedback button to your website: According to the vendor, users can easily incorporate a feedback button into any web page, allowing for on-page feedback without disrupting the user experience. The button includes screenshot functionality to provide visual feedback.

Collecting Feedback: The vendor claims that Saber Feedback offers customizable feedback forms that can be tailored to gather specific feedback from users. It includes ready-made fields like Net Promoter Score and Rating, and form logic can be implemented to show relevant questions based on previous answers. Real-time preview functionality is available to test and improve the user experience.

Visual feedback: Users can reportedly take screenshots to highlight issues they encounter, and the content capture feature enables them to select specific content for screenshots. The tool automatically captures information about the user's operating system, browser, and Javascript errors, which can aid in diagnosing and resolving bugs.

Triggering feedback: The feedback button can be customized according to the vendor, allowing users to match it with their website's design. It is available in 13 different languages, and users have the option to hide the default button and use a custom button or element instead.

Collecting feedback: According to the vendor, all feedback is conveniently visible in the Saber dashboard for easy management. Users can search and filter feedback based on various criteria and export it as a CSV file. Additionally, feedback can be emailed directly to the user with screenshots as attachments.

Integrations: Saber Feedback offers native integrations with popular tools like Jira, Trello, and Slack, as well as support for Zapier and Webhooks for connecting with other applications. According to the vendor, a WordPress plugin is available for seamless integration with WordPress websites, and the tool is compatible with various Content Management Systems and Online Learning Systems.

Feedback buttons: The discreet feedback tab provided by Saber Feedback can be placed on any web page or specific sections of a site, allowing users to easily provide feedback. According to the vendor, this feature helps identify bugs, usability problems, and growth opportunities. Multiple languages are supported to cater to a diverse user base.