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Einstein Bots

Einstein Bots


What is Einstein Bots?

Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition.

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month per 100 conversations
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Product Demos

Sep 22: Salesforce Einstein bots for everyone by Andrii Ivasiv

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Product Details

What is Einstein Bots?

Einstein Bots Video

How Do Salesforce Einstein Platform Bots Work?

Einstein Bots Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings



(1-1 of 1)
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Score 7 out of 10
Vetted Review
Verified User
Currently we use Salesforce Einstein Bots under a live chat solution, to provide a self service option to the customer before sending him to speak with a customer service advisor
  • Easily configured
  • Allow code
  • Integrates with Chat solution
  • Allow bigger text messages
  • Be more clear when using html
  • Call other variables available in the org
scenarios based on your experience where Salesforce Einstein Bots is well suited:
  • self service options on chat developments
scenarios where it is less appropriate
  • N/A
  • Being configurable through setup
  • Can be cloned
  • We were able to assist customers with the self service option, without wasting effort from a real CS advisor
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