Name: SATISFYD
Author: SATISFYD

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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Document Locator

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SATISFYD is a customer and employee experience solution offered by the SATISFYD vendor. According to the vendor, the product aims to assist organizations in improving customer retention, profitability, and employee engagement. It caters to heavy equipment companies of all sizes, including small businesses and large enterprises. The solution is commonly used by heavy equipment dealerships, agricultural equipment dealerships, construction equipment dealerships, rental equipment dealerships, and precision agriculture equipment dealerships.

## Key Features

**Voice of Customer**: SATISFYD's Voice of Customer (VoC) solution enables businesses to collect and leverage customer feedback. Customer comments provide valuable insights for driving innovation, improving profitability, and generating demand. The solution also offers industry-specific benchmarking to help businesses assess their performance and identify areas for improvement. Customizable surveys allow businesses to tailor their approach to surveying customers, including selecting the target audience, timing, and frequency.

**Voice of Employee**: SATISFYD's Voice of Employee (VoE) solution helps businesses assess and enhance employee engagement. Third-party involvement encourages open and honest responses from employees. The program identifies improvement opportunities in areas such as job satisfaction, supervisor relationships, and compensation. Pulse surveys allow for quick measurement and mid-course correction to track progress.

**Leadership Assessment**: SATISFYD's Leadership Assessment solution supports training and development initiatives for current and future leaders. It provides a comprehensive view of leadership performance through self-assessment and feedback from direct reports, supervisors, and peers. The program helps identify areas for development and opportunities for personal growth, assisting in defining overall leadership development goals and aligning them with training programs.

**Certified Dealer Program**: SATISFYD's Certified Dealer Program recognizes dealerships that consistently deliver exceptional customer experiences and exhibit outstanding employee engagement. Certified Dealers can display their status on websites, social channels, review sites, and in print collateral. The program includes an annual Top Dealer Award for exceptional customer experience and outstanding employee engagement. Being a Certified Dealer brings benefits such as increased customer loyalty, brand awareness, and the ability to attract and retain top talent.

**Referral Partner Program (RPP)**: The SATISFYD Referral Partner Program offers individuals the opportunity to provide value and ROI to their industry colleagues and customers. Referral partners receive a 10% commission on sales referred to SATISFYD. The program is suitable for consultants, sales trainers, and solution providers who closely work with businesses. Referral partners receive personal demonstrations of SATISFYD and ongoing updates on features and marketing collateral.

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Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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What is SATISFYD?