Name: Saysimple
Author: SaySimple

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Mobile App Development

PHP Frameworks

Development

Learning Management

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Embedded Business Intelligence (BI)

Online Notary

Workflow

Enterprise

Accounting

Accounts Payable

Online Trading

Treasury Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

API Management

Cloud Migration

Cloud Storage

Configuration Management

Consulting and Advisory Services

Container Management

Custom Software Development Services

Data Center Virtualization

Data Warehouse

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

IoT Device Management

LAN Switches

Managed Private Cloud

Network Performance Monitoring

Sensitive Data Discovery

Technology Scouting Software

Unified Communications Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Landing Page

Market Intelligence

Marketing Automation

Press Release Management

Product Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Lead Generation

Point of Sale

Sales Enablement

Sales Performance Management

Sales

Cloud Infrastructure Entitlement Management

Security

Construction Workforce Management

Dental

Fleet Management

Geographic Information

ID Card

Vertical-Specific

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LiveChat

Gist

Zendesk Chat

Zendesk

Genesys DX (discontinued)

Discontinued Products

Freshchat

Freshworks Inc

Zoho SalesIQ

Zoho

Olark

Smartsupp

Qualified

Qualified.com

Saysimple is an omni-channel communications platform that aims to streamline customer interactions for businesses of all sizes. According to the vendor, Saysimple provides a centralized inbox, automation features, and integration capabilities, allowing businesses to effectively manage customer communication and enhance the overall customer experience. The platform supports multiple messaging channels, including WhatsApp, Facebook Messenger, Livechat, and email.

## Key Features

**Omnichannel Inbox**: According to the vendor, Saysimple offers a feature that allows businesses to manage all customer communication channels from one inbox. This includes support for WhatsApp Business, Web chat, Facebook Messenger, and email. The vendor claims that multiple agents can collaborate and respond to customer inquiries efficiently, resulting in low resolution times.

**Engage**: The vendor states that Saysimple enables businesses to reach their target audience through WhatsApp Broadcasting. They claim that businesses can personalize broadcast messages with variables, import contacts, and create segmented lists for targeted messaging. Real-time delivery and open rate tracking are also provided to ensure effective communication.

**WhatsApp Flows**: According to the vendor, Saysimple offers automation features that allow businesses to automate answers to frequently asked questions. They claim that businesses can also route conversations to the right department based on customer intent and collect additional information from customers to provide better support. Quick replies and templates are available to enable faster responses.

**Call Deflection**: The vendor claims that Saysimple provides a feature that allows businesses to redirect incoming calls to alternative service channels. This is said to reduce wait times and workload for customer service agents. The vendor also claims that businesses can prioritize requests from incoming calls to improve customer satisfaction and agent productivity.

**Analytics & Insights**: Saysimple offers a feature that allows businesses to monitor and track key performance indicators (KPIs), evaluate agent performance, and allocate resources effectively, according to the vendor. They claim that businesses can analyze customer interactions to improve the customer journey. The vendor also states that conversational AI can be utilized for sentiment analysis and categorization.

**WhatsApp Business Inbox**: According to the vendor, Saysimple enables businesses to manage customer conversations through WhatsApp Business. They claim that businesses can also support other channels such as Facebook Messenger, Livechat, and email. The vendor states that integration with existing software, such as payment providers and CRM systems, is possible. They also claim that collaboration and quick work sharing between agents are facilitated.

Starter

Team

Busniess

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

Professional

Premium

Saysimple

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

SaySimple

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Saysimple

Overview

What is Saysimple?